Customer Service Advisor - Liverpool, United Kingdom - Fox Morris Group

Fox Morris Group
Fox Morris Group
Verified Company
Liverpool, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Advisor - Liverpool City Council

We are looking for a
Customer Service Advisor you will be based at:

We are currently working with Liverpool City Council to help recruit for a Customer Service Advisor,

Main Areas of Responsibility:

  • To own individual enquiries, complaints, and customer requests through to resolution
  • Identify situations where the person is deemed to be at risk including situations where the individual may be experiencing abuse or neglect and ensure compliance with Safeguarding Adults procedures and Making Safeguarding Personal guidance.
  • To direct people to online resources within Liverpool City Council, voluntary services, National Health Service (NHS) and other partners.
  • Being able to offer advice and guidance on a range of Children's/Adult Social Care services and support networks.
  • To contribute to the process of continually improving Customer Access to quality, cost effective services
  • To promote a positive image of Liverpool City Council, working as part of an integrated team
  • To assist with delivering the Council's commitment to Best Value and customer service
  • To effectively use all relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information
  • To provide accessible and comprehensive information and advice to customers on all Liverpool City Council services, by keeping up to date with all aspects of services delivered through Customer Access Contact Centre
  • To be fully proficient in all aspects of those services delivered through the Liverpool City Council Contact Centre, inclusive of dealing with customer enquiries via multichannel contact. Full training will be given.
  • To use, develop and maintain procedures and codes of working practice that maintain and enhance a quality approach to service delivery.
  • To carry out administrative services including duties related to customer contact
  • To assist the Team Manager in the development of new staff and trainees through mentoring and job shadowing
  • To support contact centre visitors and new starters by allowing them to shadow and listen to calls as and when required
  • To develop the City Council's commitment to equal opportunities and to promote non
- discriminatory practices in all aspects of work undertaken

  • It must be understood that every employee has a responsibility to ensure that their work, relating to their job complies with all statutory requirements and with Standing Orders and Financial Regulations of the City Council, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, and the City Council's equality and safety plans
  • Comply with the company's policy requirements in relation to equal opportunities and to ensure the implementation and development (where appropriate) of nondiscriminatory practices in all aspects of work and service provision
  • Undertake, wherever required other responsibilities and duties including work related to 3rd party external business, on behalf of the company, where this is commensurate with the grade of the post. This may entail working from other locations
  • Responsible for ensuring that all duties and responsibilities comply with all statutory requirements and with Standing Orders and Financial Regulations
  • Ensure that appropriate arrangements are in place to provide for a positive work/life balance
If you are looking for a new role or would like further information, please send across your up to date CV


If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee
.


Look forward to speaking with you,


Job Types:
Full-time, Temporary contract

Contract length: 3-6 months


Pay:
£11.94-£14.75 per hour

Expected hours: 35 per week


Benefits:


  • Company pension
  • Onsite parking
  • Work from home

Flexible Language Requirement:

  • English not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Experience:

Customer Service: 2 years (required)
Call Centre: 2 years (required)
Local Authority: 2 years (required)

Work Location:
Hybrid remote in Liverpool

Reference ID:
Customer Service Advisor Liverpool
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