Sales Trainer - Leeds, United Kingdom - Cactus Search

Cactus Search
Cactus Search
Verified Company
Leeds, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We are currently supporting a key client of ours with the recruitment of a new
Contact Centre Sales Trainer for their function in Leeds.

The main purpose of this role will be to support the business on boarding process & operations with all new starters & existing employees coaching requirements


Job Purpose;:


  • Be responsible for leading development coaching & wider sales learning environment that delivers an engaging experience to all new starters & exsisting employees.
  • Contact centre sales coaching & development experience
  • Ensure that bestinclass sales process & service is provided via a robust quality & training model.
  • Working closely with key stakeholders (Team Leaders & Operations Manager) to deliver the strategy.
  • Identify execution weaknesses and communicate findings and recommendations to Operations Management.
  • Hold regular bench marking sessions with Operations Management and Team Leaders to ensure that customer quality monitoring standards are understood and consistently assessed.

Experience & skills:


  • Previous experience in leading a team within a training or coaching role.
  • Contact centre training & coaching experience preferred.
  • Experience in training/quality assurance within customer service and support roles
  • Ability to work under pressure to deadlines
  • Knowledge of MS Excel for reporting and analytics
Please contact
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