Guest Service Assistant - Liverpool, United Kingdom - Heeton UK & Europe

Heeton UK & Europe

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
HEA2362

Branch:
Heeton Concept Hotel - Liverpool City Centre

Location:
Heeton Concept Hotel - Liverpool, Liverpool

Salary/Benefits:
Competitive pay, retention bonus and other benefits

Contract type:
Casual

Hours:
Part Time

Posted date:04/04/2024

Closing date:04/05/2024

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night.

You'll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience
Encourage guests to partake in our Le Club loyalty program
Take and manage guest bookings, and upselling opportunities and tell them about ways to improve their stay
Handle cash and credit transaction
Start every stay right by swiftly checking guests in and out take IDs, and hand out room keys.
Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Help with washing up and other kitchen duties when needed

- recommend food and drink and help keep service on-track and up to standard.

Serve food and drink
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day's schedule
Jump into other adhoc duties when your colleagues need your help

What we need from you

Excellent customer service skills
Hospitality experience advantageous
Must speak fluent English

Why you should apply

Servicebased annual leave (increasing up to a maximum of 5 extra days)
Employee Friends/Family discounted rates at Heetonoperated hotels
Life Assurance, Income Protection and Employee Assistance Programme
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
Heeton is an expanding company which offers excellent career, training and development opportunities
Exclusive access to the employee recognition reward scheme
Heeton Rewards
Fantastic career potential with one of the UK's fastgrowing hotel operators
Retention bonus on completion of 3 and 6month service

Heeton Concept Hotel - City Centre Liverpool boasts an excellent location in the heart of
Liverpool's city centre. Just 1,650 feet from Liverpool ONE Shopping Centre, a 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.

Heeton Concept Hotel City Centre offers 154 stylish and spacious bedrooms, located on James Street in the heart of Liverpool's business district.

Guests will enjoy the highest standards of quality throughout the hotel from our contemporary bedrooms, to our vibrant restaurant and bar located on the first floor.

We proudly create a warm welcoming, safe environment, making your employment that extra bit special.