Support Application Specialist - Hemel Hempstead, United Kingdom - Soliton IT Ltd

Description

As an Application Specialist your responsibilities will include:

• Providing a professional and customer-focused service through the life cycle of each support ticket and manage customer expectations by keeping the client informed of ticket progress.
• Recording all incidents and requests, ensuring that relevant details are captured in line with the service desk standards.
• Liaising with 3rd party suppliers where necessary, logging tickets as required and acting as a central point of contact.
• Monitoring and tracking incidents/requests and escalating these incidents where necessary to other resolver groups/line managers.
• Good understanding of Microsoft Windows and MS Office.
• Microsoft SQL.
• IT software support experience.
• IT helpdesk experience.
• Strong written and verbal communication skills.
• Degree or any other IT relevant qualifications.
• Microsoft Windows
• Microsoft Server
• Microsoft SQL Server
• HL7, DICOM, PACS
• Radiology Information Systems (RIS)
• Voice Recognition
• Mobile App Support (Apple and Android)
• Networking

Job Types:
Full-time, Permanent


Salary:
£26,000.00-£28,000.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Onsite gym
• Onsite parking
• Profit sharing
• Shuttle service provided
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

COVID-19 considerations:
Soliton IT is fully set up for a remote interview if required.


Experience:

• IT support: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location:
Hybrid remote in Hemel Hempstead, Hertfordshire

Application deadline: 08/05/2023