Customer Services Assistant - Nuneaton, United Kingdom - Warwickshire County Council

Warwickshire County Council
Warwickshire County Council
Verified Company
Nuneaton, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

About Us and the Role


The post-holder will be an integral part of a team - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed, and customer needs are met, ensuring a positive experience for customers of all ages.


ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.


You will also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.

The two roles are 4 hours per week every Saturday.


The hours are as follows:
Bedworth Library post

Nuneaton Library post


Key Skills & Experience Required

  • 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
  • A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
  • Experience of working with members of the public in a customer service environment.
  • Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
  • Ability and willingness to deliver promotional activities with customers of all ages.
For the full Job Description and Person Specification please click the link here.


This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Please click into the link to see the benefits we offer Our offer to you


Additional Information

Closing Date:
Monday, 9
th January 2023**
Interview Date:Week commencing 23rd January 2023
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