Aftersales Coordinator - London, United Kingdom - UnderwaterPro

Description

Our client is a builder of award-winning superyacht tenders and seeks an experienced Aftersales professional to become an integral part of our expanding team.

With an international client base and an excellent reputation, a core company value is the delivery of an unparalleled level of in-service support to each of our clients.

• Responding to incoming aftersales and warranty requests with a detailed support plan, highlighting the anticipated time to complete resolution.
• Logging and maintaining a detailed tracker of all support requests & spare parts orders to ensure service level agreements are met.
• Preparing costings, quotations and invoices for parts orders, services, and warranty trips.
• Using initiative to rapidly resolve problems in an efficient manner, often working under tight timescales.
• Working with design and production departments to ensure continuous improvement processes are followed and that client feedback is communicated internally.
• Coordinating refit projects, including shipping logistics, import/export of vessels, management of internal labour resources and subcontractor management from enquiry to delivery, and management of any offsite works whilst liaising with and updating clients' progress.
• Planning of works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations.
• Arranging all travel bookings and logistics for Aftersales visits (warranty, service, and repair). This can include flights, transfers, ferries, trains, parking, hire cars, hotels, visas, security clearance at destination, etc.
• Working with customs agencies to ensure a smooth delivery through transit of goods and parts, to expedite the process.
• Managing incoming calls, transferring internally and ensuring messages are forwarded immediately to the responsible person.
• Raising of postvisit reports and recommended future work lists.

• Proactive, cando attitude with a drive to boost sales.
• Experience in sales, negotiations, and quoting works.
• Experience with ERP software (ideally Sage 200)
• Experience working in a clientfacing role.
• Strong knowledge of the marine sector and a desire to develop in this industry.
• Advanced Microsoft Office skills.

• Operational, construction or management experience of powerboats.
• Experience within the superyacht market.
• Exposure to customs processing.

• Training and development
• Private Pension
• Life Insurance
• 25 days holiday plus bank holidays
• New waterfront offices (with access to company paddleboards)
• Optional remote working on Fridays following the successful completion of the probationary period