Tb - Sre Lead - Messaging - London, United Kingdom - Standard Chartered

Standard Chartered

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job:
Technology

Primary Location:
Europe & Americas-United Kingdom-London

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 02/Aug/2023, 3:49:55 AM

Unposting Date: 16/Aug/2023, 5:59:00 PM

JOB SUMMARY
Digitization is changing the paradigm of the Banking industry and so has client's expectation on Banking experience. Clients today expect services to be available instantaneously, any time and with a single touch of a button.

Systems Reliability Engineering (SRE) is a discipline founded by Google adopted by several fintech and new age companies (Amazon, Netflix, Facebook etc) to provide an "Always on" service through an engineering driven approach.

RESPONSIBILITIES

Strategy

Drive stability agenda such as autoheal, automation, improved monitoring (Observability), Failure Mode Effect Analysis construct, fault tolerant solutions and flows etc on systems across Transaction Banking Messaging Stream
Establish a robust engagement model with the vendors for MTS and AMH in terms of service reviews, prioritization of fixes, delivery items, observability and other key aspects for stability
Put forward ideas, own and implement strategic initiatives across consistent with the function
Drive teams to provide fitforpurpose solutions as required.
Enhancing the FronttoBack client service model
Accelerating digitization efforts
Proactive stability management
Attend industry forums / user groups

Business

Engage stakeholders effectively to communicate / address BAU issues
Solicit business buyin to undertake minor fixes without utilizing the project team
Ensure interaction with surround teams are always done in a professional manner
Building partnerships and working collaboratively with others to meet shared objectives
The role requires liaison with Senior Business stakeholders so a senior individual with presence and excellent communication skills is crucial for the role.

Processes

Service Improvement Plans
Change coordination and implementation. Adhere to Change Control and Fault Reporting Procedures
Work closely with SD/Database/Network /Infrastructure teams to improve platform service offering.
Drive Delivery teams to provide fitforpurpose solutions as required.

People & Talent

Be a part of efficient target operating model and enhance the existing capabilities of the team.
Lead through example and build the appropriate culture and values.
Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Risk Management

The ability to interpret and identify key risks issues in system and put in place appropriate controls and measures
Monitor all major risk issues and concentrations. Where appropriate, ensure direct remedial action and/or adequate reporting to Risk Committees

Governance

Audit

Review Audit RFIs for accuracy & correctness of details provided. Ensure NIL audit findings
CVE/CCM/IVS tracking in lower and prod environment and to ensure NIL NC's
Handle Finance functions as required

BAU Stability

Prepare capacity management plans. Ensure no incidents because of capacity related issues
Autoreboot planning and maintenance
Agreeing for downtime with country to ensure that regulatory commitment of per month or year quota is met
Support & drive SRE initiatives across scalability, observability, operability, reliability pillars

SRE Stack

Delivering fullstack monitoring and analytics.
Empowering SREs With Insights.
Delivering SRE into DevOps culture.
Fixing Support Escalation Issues
Knowledge of development and production environment skills.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Engage with teams for the SRE function to achieve the outcomes set out in the Bank's Conduct Principles
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
The role requires liaison with industry and regulatory bodies so a senior individual with presence and excellent communication skills is crucial for the role.

Key stakeholders