Servicenow Consultant - Belfast, United Kingdom - EY

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ServiceNow Consultant

New technologies and disruptive change are creating exciting opportunities: to work differently, to work better and to find new ways of creating value for us and the clients we serve.

As part of our NextWave strategy, our Technical Consultants will provide Thought Leadership, Support and Direction to support our client's technology centric project and programmes.

We are looking to recruit high performing individuals with a proven track record in ServiceNow implementation to be part of our leading and growing Technology Consulting business.

The opportunity

By joining the Technology Consulting team, you will be helping our clients solve a wide range of challenges - from the requirement to respond to the ever-changing demands of the market, to overseeing large and complex technical transformation projects/programmes that truly transform our clients' ways of working.

As part of this growing team, you will also get to help shape the innovative culture that makes EY such a great place to work.

If you have a keen interest in Technology Enabled Change, as well as intellectual curiosity and energy, then Technology Consulting could be exactly the right place for you and your next career move.

Your key responsibilities
Client Responsibilities

Take end to end responsibility for the delivery of large scale complex strategic and/or transformative technical projects
Plans, directs, and coordinates activities to deliver projects from mobilisation through to implementation by leading, directing and overseeing medium to large sized teams of project resources working across multiple workstreams
Influences and negotiates project outcomes, often across multiple functions. Prepares and presents analysis, insights and recommendations to assist defined governance forums and senior client stakeholders with decision making
Maintain focus so that projects deliver on key priorities and dependencies and are managed to realise business benefits to agreed timelines
Advise on project/programme level decisions that influence significant project direction and escalate decisions that cannot be resolved to the agreed governance forums

Internal Responsibilities

Understand all our consulting service offerings and actively identify opportunities to better serve clients and be able to build meaningful external relationships with our clients and internal relationships across service lines
Drawing on your skills and experience, you'll create innovative insights for clients looking to leverage their vendor framework, improve their IT offerings, execute on project commitments and adapt methods and practices to fit operational teams and cultural needs, and contribute to thought leadership
Lead Technology Consulting engagements, managing team performance and commercials including conducting performance reviews and contributing to performance feedback for all levels of staff and managing engagement billings, and estimates to complete
Develop people through effectively supervising, coaching, and mentoring all levels of staff
Understand, follow and lead staff in workplace policies and procedures

Skills and attributes for success
To do this role effectively, we are looking for people with knowledge and experience in the following areas:

To qualify for the role you must have

At least 5 years' experience implementing ServiceNow
A deep technical and functional knowledge of IT Service Management, Configuration Management, Service Request Management and Service Level Management. Additionally, experience in the space of Risk Management/GRC would be a plus
Additional mainline certifications from ServiceNow, such as Certified System Administrator, Certified Implementation Specialist, Certified Architect (Technical or Architect)
Certification and/or knowledge of ITIL (IT Infrastructure Library), ITIL v3 or ITIL v
A strong academic record including a third level degree, preferably in a business or IT related discipline, from a recognised third level institution
At least 5 years' experience working in a client facing role for a leading consulting or professional services company in delivery of largescale complex technical projects or systems integration projects or at least 7 years' experience working for a leading company, in delivery of technical projects or systems integration projects
Experience in one or more of our focus industries including Energy & Assets, Financial Services, Government & Public Sector, Pharma and Life Sciences, Consumer Product & Retail, Telecommunications Media & Technology, Advanced Manufacturing
Experience of working in a matrix managed organisation
Experience in the establishment, training and management of teams comprised of client, contractors and client's strategic partners
Excellent communication skills tailoring communications to suit various audiences, with the ability to translate IT strategy into measurable business benefit