Customer Service Advisor - Glasgow, United Kingdom - RSA

RSA
RSA
Verified Company
Glasgow, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
This is an exciting time to join RSA and begin your career with us.


Due to our continuing business growth and passion for developing our employees, this is a great opportunity to step into the Insurance Industry and progress your career throughout your journey with us.

You will focus on delivering great broker experience.


Company Overview
At RSA Commercial our people are at the heart of all we deliver for our customers every day.


We pride ourselves on our technical expertise supporting large scale business through to small, medium size enterprises and our specialist Delegated partners.


Your knowledge lifts us and our customers helping us to grow our ambitions further as one of the leading Commercial Lines insurers across the UK.

This is your chance to build a real career for yourself You will work within an established team, who will share their knowledge and experience to guide and help you to progress within your underwriting journey


Key Responsibilities

  • Reviewing allocated cases and delivering underwriting decisions by following agreed processes with the necessary direction and support, in order to secure profitable business within the agreed risk appetite.
  • Driving better customer experience seeking first contact resolution where possible, navigating customer interactions in a friendly, empathetic, efficient manner.
  • Dealing with inbound interactions with brokers in line with your underwriting licence and operational service agreements.
  • Working effectively with your Technical Coach to consult on nonstandard risks outside of your underwriting licence, redirecting brokers to most appropriate place to achieve operational efficiency whilst maximizing the customer experience.
  • Contributing to creating a culture of performance and pace within your team, focused on improving the customer experience and delivering financial results.
  • Highlighting any quality issues, resolving or escalating issues to ensure consistent standards and handoffs are delivered.

About You

  • Experience within Customer Service or a recent graduate
  • Insurance or Financial Services experience is beneficial but not essential.
  • Good communication and listening skills.

About Us


We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis.

We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we'd love to hear from you.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.


Our Values:

Integrity - Be honest, open, and fair. Set high standards. Stand up for what is right.
Respect - Be kind. See diversity as a strength. Be inclusive and collaborate.
Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity - Help others. Protect the environment. Make our communities more resilient.
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Please note we will support additional needs in our recruitment process through reasonable adjustments._


Job Types:
Full-time, Permanent


Benefits:


  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location:
One location


Reference ID:

GUU
Expected start date: 01/05/2023
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