Customer Operations Executive - Livingston, United Kingdom - Pentland Brands

Pentland Brands

Verified Company

Livingston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

4 August 2023 Job ID: 132- Customer Operations

Livingston

Permanent

Full Time

From the first protos made on a kitchen table in Edinburgh, Endura has evolved into an admired global brand with a rack of game-changing and award-winning products.

Endura supports an impressive roster of world class athletes including disruptor in chief Graeme Obree, trials sensation Danny MacAskill, and downhill siblings the Athertons.

As part of our continuous development, we are looking for a customer focused individual to join the team. Working with our in-house Custom team and providing excellent Customer Service in a challenging and rewarding role.

Responsible for providing general administrative support as part of a tight knit and dynamic team in an attractive work environment, you will be servicing a portfolio of Bicycle Dealers and cycling clubs.

The tasks:

Being the first point of contact for any new International custom clothing enquiries
Liaising with graphic designers on pending jobs to ensure Customer deadlines are met
Discussing design wishes with clubs/dealers
Managing design projects between client/Account manager and our inhouse graphics team
Daily order processing through our various ordering tools
Processing sample requests and monitoring the return of samples
Following up on all nondeveloped leads
Answering telephones and offering product advice and assistance on our clothing range and systems
Investigating discrepancies and misroute of parcels
Solving problems around orders, deliveries, ledgers, invoices, payments to the satisfaction of the customer
Offering support to the broader team as/when required

What you will bring:

Language skills fluent in English
Highest attention to detail
Strong Excel skills (functions)
Previous Customer Service/Administrative experience advantageous
Background in Customer Service/Administration/Finance/Operations is desirable
Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
Excellent verbal, written and presentation skills
A working knowledge of SAP or similar systems knowledge is advantageous
Strong team player