Business Administrator-restart - Birmingham, United Kingdom - Serco Plc

Serco Plc

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Base location Trigate house Oldbury, Hybrid working available working 1-2 days in the office.

Permanent role

Salary:
£30,000

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government's Plan for Jobs.

Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme.

As part of our Restart programme we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future.

The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic.

We are expanding our team and have created a new role for a Business Administrator to help the quality assurance manager with monitoring a Variety tasks ranging from monitoring outcomes of participants to help with administrator petty cash to self delivery sites

The Business Administrator will:

Lead on manging the calculation of a range of financial outputs based on the Restart case management system and setting up templates to ensure reporting is consistent and efficient.
Example outputs includes calculation of Customer Service Standard (CSS) service credits and their flow down to supply chain partners (SCPs), calculation of the flow down of the monthly delivery fee and variable Job Outcome payments, calculating the effects of switches in caseload from one SCP to another, tracking of Job Outcomes from DWP to actual Job Outcomes.
These payments will be managed within a governance framework and the role holder will be supported by senior manager sand members of the finance team in the creation of the outputs above
Tracking and monitoring of Serco and SCP expenditure on Participant Costs.
The role will also involve oversight of the petty cash function in the locations where Serco selfdeliver
Working with the data analysts team to ensure the data is presented in an assessable way and so that it aligns with the performance information from the MI team.

Key accountabilities

Setting up templates to track and calculate the effects of CSS service credits and rebates on Serco and the flow down to SCPs. Presenting this to the appropriate governance board and following up on the actions decided.
Tracking Job Outcomes per the DWP reporting system and those recorded on our case management system. Tracking and reconciling differences.
Tracking standard accelerated JO payments from the DWP and the flow down of these to SCP,. Again, this will require setting up a template to manage efficiently and consistently. Presenting this to the appropriate governance board and following up on the actions decided.

Skills and Qualifications (Essential)

Ability to proactively manage own workload
Attention to detail and correct process
Have a high degree of flexibility in their approach to work
Identifies and solves problems
Ability to work under pressure to tight deadlines
Able to work both well on own and as part of a larger geographically dispersed team
Proactive with a 'can do' attitude
Meaningful and vital work:_ Working within a Strategic Partnership at Serco means that you'll play a critical role in ensuring that customers and stakeholders continue to receive the support that they need.
A world of opportunity:_ It takes a diverse team to support our out of hours and carers service and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
Great people:_ Councils are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the partnership.

What we offer

Up to 6% contributory pension scheme.
Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
The chance to make a positive difference to the wider public.
Interesting, varied and enjoyable work.
A company that recognises your contribution.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators,