Sales Contact Centre Manager - London, United Kingdom - CCR Recruitment & Selection
Description
OUTBOUND CONTACT CENTRE MANAGER
Central London
Up to £65,000 Negotiable, OTE 90k Plus Excellent Benefits
RESPONSIBLE FOR:
Lead Generation Teams & New Business Specialists
GENERAL RESPONSIBILITY:
Implement the Business Development process and delivery across the Outbound Contact Centre
SPECIFIC RESPONSIBILITIES:
- The Contact Centre Manager will oversee the daily operations of the floor.
- Leading a team of 30 Sales Advisors
- Build a strong relationship with the telesales team
- Manage the contact centre to achieve quantitative objectives.
- Ensure new business and Lead Generation callers implement the corporate Business Development process.
- Track and measure productivity and compare to established benchmarks consistently.
- Manage to maximise performance and meet appointment targets.
- Ensure callers have all desired levels of skill required and take corrective action, as needed.
- Be observant and detailorientated and possess an understanding of the business, the product and services, and the challenges callers are facing on the floor.
- Experience in managing and implementing an outbound contact centre process focussed on making appointments with identified C suite contacts.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Leadership skills and the ability to motivate callers to achieve their goals.
- Decisiveness and attention to detail.
SKILLS / EXPERIENCE REQUIRED:
- 5 years' experience (3 years minimum in an outbound contact centre)
- Solid relevant experience / background
- Analytical thinker with the ability to interpret and report results
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