Team Lead - London, United Kingdom - Atlas Technica

Description

Position Name:
Team Lead

Reports to:
Client Technology Manager

Location/Type:
UK-London, Hybrid

Status:
Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms.

Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.


Responsibilities:

• Supervise a team of Junior System Engineers and Interns
• Act as an escalation point to your team for technical and nontechnical issues
• Approve PTO and time entry management for your team.
• Provide mentoring, coaching, and training for the team including managing feedback and job performance.
• Conduct an endofyear performance review for the team.
• Manage ticket queues, time entries, and project coordination within the team.
• Manage and develop documentation and processes within your team to better support service delivery to our customers.
• Assist with client escalations when required.
• Participate in oncall escalation rotations.
• Attend and participate in client meetings
• Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Requirements:

• End User Support /

Desktop Support:
Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting

• Strong verbal and written communication skills
• Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar product for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Experience working in an MSP environment

Desirable Qualities:

• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.