Specialist Housing Manager - Gloucester, United Kingdom - Gloucester City Homes

Gloucester City Homes
Gloucester City Homes
Verified Company
Gloucester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Fixed Term (up to 2 years), Full Time (37 hours per week)**
Hybrid working with daily travel to the Independent Living sites.
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.


We're now looking to recruit a Specialist Housing Manager to join us on a fixed term contract to be responsible for multiple Independent Living sites within GCH.

Working closely with the Homes and Neighbourhood Team and wider frontline colleagues, this role forms a key point of contact for escalation from Customer Experience colleagues.


A 'customer advocate', building effective and positive relationships with Independent Living customers, you'll be approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate.


We'd like you to

  • Ideally hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management
  • Proven understanding and experience of delivery statutory housing services
  • Experience of collating and analysing customer intelligence, as well as sharing and presenting information to the patch team
  • Experience of using a housing management system (or similar CRM) to gather, store and process information together
  • Experience in communicating with Older People or people from diverse backgrounds
  • Resilient, assertive, dynamic and flexible
  • Ability to drive and have access to transport, as daily visits to schemes is a necessity
  • Knowledge and understanding of Health and Safety and Compliance Standards within Housing
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