Event Manager - London, United Kingdom - Elite HR

Elite HR

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an Events Manager from a corporate background to develop into the following role:

ROLE SUMMARY
The Event Manager's prime function is to manage and oversee delivery of the on-site and virtual event services.

The Events Manager will report to the Global Head of AV and assist them in the AV Event planning and management across a range of onsite live events, webinars and hybrid events and to be accountable to all stakeholders for their delivery.

The position involves a high degree of client contact, often working with executive management and partners of the organisation to provide best in class services across all Audio Visual-related parts of event services.

ROLE & RESPONSIBILITIES

All services should be delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLA's).The Event Manager is expected to oversee all pre-event planning and resource scheduling, crewing, technical briefing, live eventmanagement and post-event debrief.

He/she would also be responsible for ensuring that all the direct reports arrive on time for the start of the scheduled meeting setup-up time and remain until the required service is functioning correctly.

The Event Manager's responsibilities include, but are not limited to:

Management

Client Management
Building and maintaining client relationships.

Team Management

Direct Management of Event Technicians
Share management duties of technical staff in the delivery of live events.
Fault Reporting Management ensure all faults are reported and escalated in accordance to contract SLAs
Point of contact for key events in Auditorium and highprofile events/meetings
Assist in managing the rota, holidays and sicknesses within the onsite events team to allow for continuation of delivering bestinclass services
Management of temporary freelance personnel.

Training & Development

Team Building
Promote and deliver team collaboration whilst maintaining team morale.
Work with Global Head of AV to identify opportunities for team training and to be fully engaged in this process.

Administration

Reporting
Collection, entry of client statistical data including SLA performance, management information, team performance and other business metrics for client.

Meetings

Attend regular client meetings and team meetings and maintain close contact with the Senior Event Manager to ensure effective communication and take part in weekly / monthly review meetings.

Documentation

Drive the creation and enhancement of all site documentation including Standard Operating Procedures (SOPs) and Risk Assessments and to work with the Senior Events Manager to ensure documentation processes and procedures are maintained inaccordance with the client requirements.
Scheduling assist in the management of Event Team Rota, including holiday requests and sicknesses, to make sure all site workload and activities are planned and resourced within SLA agreements.

Events & Webinars

Attend all preevent planning meetings and be responsible for resource scheduling, crewing, technical briefing, live event management and postevent debrief.
Work with specialised production (internal and external) and facilities companies in the provision of events and broadcasts.
Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions.
Create and administrate webinars using the agreed client platform.
Project management of live events / webinars across the client's sites.
Attend / coordinate event production meetings.
Onsite management and overall responsibility of events.
Booking crew to the highest level of skill sets.
Providing a concise technical brief to the operating crew.
Outsourcing and booking of hire equipment and additional services when required
Technician duties as a member of the AV/ Events team.
Postevent wrapup report and meeting, including identification of incidents and problems and ensuring these are rectified prior to future events.

General Duties

Advise clients on best practice / most effective technoclogy / best fit platform for their event / webinar.
Advise client on potential procedural and technical risks
Work with the AV Operations Manager and Senior Events Manager to prepare best practice documentation and ensure that it is kept up to date and stored in a shared place.
Share events knowledge and best practices across the entire AV team.
Working with Event Technicians, the Event Coordinator and the Senior Event Manager to ensure all events are resourced effectively.
Working with AV Operations Manager to manage performance of the Event Technicians.
Client relationship development.
Provide regular feedback on communication issues and service improvements.
Focus on service / operational issues for review.
Develop service procedure documentation and ensure current documentation is kept up to date and available to the onsite AV teams.
Oversee the maintenance and appearance of the professional working environment in the event spaces
Identify areas of potential Technological/Operational improvements and consult with the relevant stakeholders
Carry out all power down / up when required, usually involving outofhours overtime commitments.
Coordinate all AV project/installation requirements.
Coordinate and manage relationships with Client and other 3rd party service desks.
Awareness of, and compliance with, the Quality, Environmental and Health and Safety policies and procedures.