Facilities Assistant - Brentford, United Kingdom - Service Care

Service Care

Verified Company

Brentford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Care Solutions have an exciting opportunity working in collaboration with a Housing Association within London who are recruiting for a Facilities Assistant initially on a short term contract with the potential to be extended.

Key responsibilities will include;

To keep the reception area presentable and adequately supplied.
Meet and greet all visitors to reception, including customers that may require additional support and/or exhibit challenging behaviour.
To inform host promptly and ensure all H&S, compliance and security procedure are followed.
To assist customers with their queries including, taking detailed information, reporting on customers behalf, signposting, drawing from one's own knowledge and/or escalate to an appropriate manager where necessary.
To assist with Contractor queries including, communal keys/fobs & taking detailed notes of issues to report back to relevant colleague.
To action Facilities Helpdesk calls in a prompt, professional manor, ensuring all calls are responded to or signposted to the responsible person using the groups ServiceNow software.
To action the groups mail (both incoming and outgoing), ensuring the utmost sensitivity and compliance on opening, scanning, and distributing items.
To action requests for keys/fobs and/or the return of void property keys/fobs, ensuing a comprehensive log is recorded, updated and relevant Officer and/or Operative is informed

This is a part time role working 3 days a week Wednesday till Friday with 1 hour lunch break.