Service Delivery Coordinator - Stratford-upon-Avon, United Kingdom - iSTORM®

Description

Service Delivery Coordinator, Stratford upon Avon

Part-time, permanent

Salary £30,000 - £32,000 per annum (Pro rata)

As Service Delivery Coordinator, you will be responsible for ensuring that the client delivery process works seamlessly for each client.

You will take ownership of the delivery of each project, liaising between the iSTORM Sales and Delivery Teams and our clients to schedule in each unique project.

If you are great with people, friendly and extremely well organised, then we'd love to hear from you

• What you'll be focused on_
• Responsibility for diary management of more than 10 consultants
• Scheduling delivery dates for projects, ensuring calendars are up to date
• Contract administration
• Communication with internal and external client teams
• Responding to client queries supporting the directors with the management of key accounts
• Consultancy resourcing / scheduling
• Capacity monitoring
• Production of weekly/Monthly client specific statistics for larger clients
• Facilitating client communications
• Accurately record all customer communications within the internal systems.
• Be a brand ambassador
• What you'll need to be successful_
• Strong communication skills.
• Experience of service delivery scheduling and coordinating preferred.
• Keen sense of ownership, taking responsibility for their own workload, performance and maintaining a positive attitude at all times.
• Strong team player cooperative and willing to assist others by sharing knowledge and expertise
• Ability to work on own initiative.
• Confident user of IT systems, including proficiency in MS word, MS Excel and MS Powerpoint and comfortable with numerical reasoning.
• Extremely well organised, driven and flexible with the ability to multitask and manage competing demands to deliver tasks on time.
• Able to remain calm under pressure and can communicate effectively across all levels.
• Ability to listen attentively and probe accordingly in order to accurately capture important information.
• Excellent attention to detail
• Demonstrable ability to show empathy and superb interpersonal skills
• Skilful in dealing with challenging customer queries in a compassionate and sympathetic manner.
• Able to embrace and adapt to change and learn from experience.
• Who are iSTORM?_

A specialist Privacy & Security Consultancy, we work with organisations from across the world in sectors as diverse as charities/not for profits, pharmaceuticals, healthcare, automotive, space exploration and financial services.

We understand the issues that 21st century businesses face, and our hand-picked team of experts are here to provide pragmatic support to cover all governance, risk management and compliance needs.

• What we offer_

We provide a mature and flexible culture, generous holiday allowance, enhanced family friendly leave (regardless of gender), and a cycle to work scheme.

To set you up for later in life, we provide a pension scheme with employer contributions.

We provide our staff with a wide range of development resources and support, including access to relevant training to support you as you develop your career with us.

• Our company values_

Our values are the core of our business and fundamental to the way we work. In your role, you will.

• Bring passion
• Our people love what they do, and they look forward to doing it

• Strive for success

• Work in partnership with customers to achieve their goals

• Demonstrate integrity

• Practice open and honest twoway communication
• Be agile stay one step ahead
• Cover letter
• Interview with line manager and key stakeholders
• Harrison profile questionnaire
• To apply_

Please send your CV along with a covering letter outlining a bit about yourself and your suitability for the role.

Applications with NO cover letter will not be reviewed.

• Agencies_

We are dealing with the recruitment of this role internally so we would kindly not to be contacted by any recruitment agencies.

Employment Type
Part-Time


Job Types:
Part-time, Permanent


Salary:
£30,000.00-£32,000.00 per year

Expected hours: 25 per week


Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Sick pay
• Work from home

Schedule:

• Day shift

Work Location:
In person