Operational Duty Analyst - Kingswood - Fidelity International

    Fidelity International
    Fidelity International Kingswood

    1 day ago

    Description
    Operational Duty Analyst page is loaded##

    Operational Duty Analystlocations:
    Kingswood Fields Officetime type: Full timeposted on: Posted Todaytime left to apply:

    End Date:
    March 31, days left to apply)job requisition id: J63016#
    About the Opportunity

    Job Type:
    Permanent

    Application Deadline: 31 March 2026
    Job Description
    Title Operational Duty Analyst
    Department Enterprise Service Management
    Location Kingswood
    Reports To Service Operations Manager
    Level 4
    About your teamService Operations is part of our Enterprise Service Management organisation.

    We operate Incident, Problem, Change, Request, Service Control and Service Governance and Reporting, with our Major Incident Management function operating on a 24x7x365 basis.
    About your role The Operational Duty Analyst is part of the Global Major Incident and Problem Management team which sits within Fidelity's Service Operations team.

    We operate on a 24x7x365 basis from our locations in the UK, India and China.

    We manage any interruptions to Fidelity's services to minimise impact to business and to ensure the Major Incident Management process is implemented seamlessly and consistently.

    This is a set, shift-based role which starts later in the day in the UK.

    With a background and experience in specific systems (Moogsoft, ServiceNow) this role will initially provide support to the MIM team around Moogsoft alerts, OTP requests, vendor escalations, and support for all types of Minor Incidents.

    You will also be responsible for training up all ODMs in these systems, while you in turn will cross train to eventually become an Operational Duty Manager who can handle Major Incidents.
    About you.Good under pressure, you are experienced with minor Incidents and understand the dynamic between them and how this interlinks with monitoring, alerting, critical system activities, controls and governance.

    You have an awareness of Problem and Change management and can understand the benefits of them and how they relate to Incident Management.

    You are not afraid to roll your sleeves up and get involved in troubleshooting alerts, potential issues, escalations and making recommendations for Major Incidents as well as eventually taking charge of Major incidents yourself.
    Skills and ExperienceUnderstanding of monitoring and alerting systems (Moogsoft, SolarWinds etc)Understanding of ServiceNow - assignment groups, callout rotas and best practices as well as Incidents and ChangesExperience/awareness of types of alerts and their ability to become a Major or Minor incidentsAbility to co-ordinate incident activity within and across teams, to ensure actions are completed within required timescalesGood business awareness and an understanding of the impact of incidents and problems to FIL's business.

    Ability to multi-task and prioritise workloadAbility to quickly identify any related changes which may have caused an incident which has impacted customers.

    Makes customer-oriented decisions and shares great stories of exceptional customer serviceUnderstanding of priorities and setting of prioritiesAbility to communicate relevant information remaining mindful of the audience
    Feel rewardedFor starters, we'll offer you a comprehensive benefits package.

    We'll value your wellbeing and support your development.

    And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us.

    It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

    For more about our work, our approach to dynamic working and how you could build your future here, visit more about our work, our approach to dynamic working and how you could build your future here, visit
    #J-18808-Ljbffr
  • Work in company

    Project Finance Analyst

    Only for registered members

    Ready to find the right role for you? · Project Finance Analyst · Salary - Up to £45,000 depending on experience plus Veolia benefits   · Location - Cannock (Hybrid with office working 3 times a week) · Hours - Full time, 40 hours per week, Monday to Friday · We are looking for a ...

    Kingswood £38,000 - £80,000 (GBP) per year

    17 hours ago

  • Work in company

    Infrastructure Engineer

    Only for registered members

    As part of a client-side project, this role is working with a key Defence client providing technical consultancy for the delivery of critical data exploitation capabilities. Working with the client's Chief Engineer, the role requires an experience infrastructure engineer to suppo ...

    Bristol £60,000 - £110,000 (GBP) per year

    2 days ago

  • Work in company

    eDiscovery Analyst

    Only for registered members

    Job Title · eDiscovery Analyst · Position · Full Time · Role · Business Services · Location · Bristol · Experience · Legal Operational Support · Description · Role overview · The team · RPC is seeking proactive eDiscovery Analyst to join our eDiscovery team, part of the firm's Kn ...

    Bristol

    17 hours ago

  • Work in company

    Pensions Systems Analyst

    Only for registered members

    We are seeking candidates with demonstrated experience in Final Salary pension administration, possessing deep technical knowledge and proficiency in scheme rules and/or actuarial instructions. · ...

    Bristol Full time

    2 weeks ago

  • Work in company

    Senior Business Analyst

    Only for registered members

    We are looking for a qualified senior business analyst who has experience of working in the full business analysis lifecycle. · ...

    Bristol BS

    1 week ago

  • Work in company

    Compliance Monitoring Associate

    Only for registered members

    +You're in the early stages of your professional journey with 1-2 years' experience in a financial services environment. · Performing thematic and ad hoc monitoring reviews to test controls across the business delivered in a consistent and timely manner. · +Competitive Pension Sc ...

    Bristol Full time

    2 weeks ago

  • Work in company

    Senior Analyst

    Only for registered members

    We are looking for a Senior Analyst – Financial Sustainability. This role involves leading on pieces of analysis of financial data from various sources and providing high-quality outputs for stakeholders. · ResponsibilitiesConducting analysis of financial data · Providing high-qu ...

    Bristol

    2 weeks ago

  • Work in company

    Senior Analyst

    Only for registered members

    We are looking for a Senior Analyst – Financial Sustainability. This role is key in assessing the financial health and sustainability of the higher education sector at an overall level including supporting the Transparent Approach to Costing (TRAC) area of work. · ...

    Bristol

    1 month ago

  • Work in company

    Performance Analyst Intern

    Only for registered members

    We are offering an exciting opportunity to gain hands-on experience in sports performance analysis working alongside the Lead Performance Analyst during the 2026 season. · Matchday camera and performance analysis equipment set-up · Live coding of matches across the Men's First XI ...

    Bristol

    1 month ago

  • Work in company

    eDiscovery Analyst

    Only for registered members

    · Role overview · The team · RPC is seeking proactive eDiscovery Analyst to join our eDiscovery team, part of the firm's Knowledge and Legal Technology function. This is a dynamic opportunity supporting across a diverse range of eDiscovery. The existing team are a developed prac ...

    Bristol

    2 days ago

  • Work in company

    Service Desk Analyst

    Only for registered members

    +Job Title: · Service Desk Analyst · +Answering calls, chats and service requests received to the Service Desk to the required standards. · Capturing all interactions into our ticketing system · Providing excellent customer service via all reporting/contact channels · +This role ...

    Bristol

    1 month ago

  • Work in company

    Service Desk Analyst

    Only for registered members

    + Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. ...

    Bristol

    2 weeks ago

  • Work in company

    Lead Architect

    Only for registered members

    +Job summary · We have recruited for this bank for over 20 years. We have placed people from front-line analysts through to Chief Legal, Chief Credit, and Chief Operations officers. · This position is a part of the Risk Management department. Our risk professionals are tasked wit ...

    Bristol

    1 month ago

  • Work in company

    Compliance Monitoring Associate

    Only for registered members

    You're in the early stages of your professional journey... · ...

    Bristol BS JA

    2 weeks ago

  • Work in company

    Senior Business Analyst

    Only for registered members

    Business analysis is central to the delivery of digital systems within the Health Research Authority (HRA). · We are looking for a qualified senior business analyst who has experience of working in the full business analysis lifecycle,As a senior business analyst you will have ex ...

    Bristol £47,810 - £54,710 (GBP)

    1 week ago

  • Work in company

    Part Time Business Support Administrator

    Only for registered members

    We are looking for a Part Time Business Support Administrator to support our Water Consultancy team based in the Bristol office. You will work alongside the Office Manager and be supported by the wider Admin Team, following set procedures and processes to deliver an efficient ser ...

    Bristol Part time

    1 month ago

  • Work in company

    Senior Analyst

    Only for registered members

    We are looking for a Senior Analyst – Financial Sustainability. This role is key in assessing the financial health and sustainability of the higher education sector at an overall level including supporting the Transparent Approach to Costing (TRAC) area of work. · ...

    Bristol £56,209 - £58,820 (GBP) Full time

    1 month ago

  • Work in company

    Quality Control

    Only for registered members

    Job Summary · Specialised expertise in the analysis and assessment of pharmaceutical and related products to ensure product quality for clinical use. · Analysis covers chemical, physical and microbial techniques. · Expertise in underpinning Quality Assurance principles affecting ...

    Bristol £31,049 - £37,796 (GBP)

    1 week ago

  • Work in company

    Service Desk Analyst

    Only for registered members

    This is a Service Desk Analyst role at Babcock International based in Stoke Gifford, Bristol. · ...

    Bristol BS EJ

    1 month ago

  • Work in company

    Senior Analyst

    Only for registered members

    We are looking for a Senior Analyst – Financial Sustainability. This role is key in assessing the financial health and sustainability of the higher education sector at an overall level including supporting the Transparent Approach to Costing (TRAC) area of work. · Leading on piec ...

    Bristol

    1 month ago

  • Work in company

    eDiscovery Analyst

    Only for registered members

    Description · Role overview · The team · RPC is seeking proactive eDiscovery Analyst to join our eDiscovery team, part of the firm's Knowledge and Legal Technology function. This is a dynamic opportunity supporting across a diverse range of eDiscovery. The existing team are a dev ...

    Bristol, England

    1 day ago

Jobs
>
Kingswood