IT Support Technician Apprentice - Oldham, United Kingdom - QA Ltd

QA Ltd

Verified Company

Oldham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:

Techienology began in 2013.

From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT.

Techienology have a talented team of experts who are always strivingto provide the best service and are always looking for new technologies to improve that service and their customers experience.

Overview:

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.

What's in it for you:

In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting.

As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management.

Duties:

You will be responsible for:

Providing first line IT Support to Techienology Ltd and all its customers
Providing monitoring for Network & Servers
Providing remote and onsite IT Support where required
Monitoring the Service Desk for new issues
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes (SOPs)
Troubleshooting customer technical faults and driving fault resolution
Providing Project Support
Performing miscellaneous jobrelated duties as assigned by the IT Manager and the Senior Management Team

What we are looking for:

Skills and qualities:

First Line IT Support skills required
Experience of a Service Desk environment
Good confidence and problem solving
Excellent communication skills, both written and oral
Dynamic personality with desire to own problems through to resolution
Flexible approach to work with the ability to work effectively under pressure
Cooperative and positive working
Strong customer service focus and strives to deliver service excellence
Experience setting up PC Hardware and Operating Systems
Experience of Windows 7, 10, 11 and Office
Passion for Technology
Experience of Office 365 is beneficial
Experience of Active Directory is beneficial
Understanding of Networking principles is beneficial

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.