Senior Administrator - London, United Kingdom - Central and North West London NHS Foundation Trust

Central and North West London NHS Foundation Trust

Verified Company

London, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To be responsible for providing administrative, secretarial and reception support to a team, which will include word processing, post distribution, receiving and disseminating information, maintaining electronic database/s, general reception duties and other administrative tasks to assist Operational Team in carrying out a range of clinical/ non-clinical activity efficiently and effectively.

Reception staff are the initial point of contact for all those entering the building, as such they are an integral part of the management of the services and the maintenance of security.

This includes the admission of staff, patients and visitors to the building as well as their egress.

You will manage the team that offer this input and be expected to cover these duties in the absence of reception staff.

It is necessary for the reception area to be staffed from 06:30 hours to 21:30 hours therefore staff will be expected to work a mixture of day/weekend shifts, working long days.

You will manage this team.

Your working pattern will be Monday - Friday 9-5pm, however a degree of flexibly would be needed to ensure that the reception area is covered adequately.

To be responsible for the day to day management of the office and the development, implementation and maintenance of office practices and procedures to ensure that all non-clinical requirements of the team are met

Examples of this include:
leading on key TRAKA System & the induction of the management of keys to all new staff.

To support and where appropriate take the lead on projects relevant to the department, for example organising Conferences.

To work as part of a Team within the department and liaise with the Business and Performance Manager to manage and complete all pooled work for the management offices.

To provide administrative and personal assistant support to the Senior Management team, including management of diaries, co-ordination of meetings, drafting correspondence, photocopying and filing.

To support the co-ordination of training programmes including assisting in the development and implementation of the comprehensive training needs.

Develop and maintain the department's shared drive ensuring that information is up to date and circulated to staff as appropriate.

To carry out a range of administrative tasks and be able to provide cover for other team members as and when required.

Central and North West London NHS Trust expects all Senior Administrators to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friends' family and carers and also other staff members.

As a Senior Administrator we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better

We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.

We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.

We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.

To oversee the provision of a reception, ensuring that telephone calls, correspondence and direct contacts with clients and other internal or external agencies are dealt with in an appropriate and professional manner, encouraging staff to use judgement and discretion where necessary and to refer complex matters to relevant senior members of staff.

To ensure a full range of administrative services are available on the site.

To organise and co-ordinate meetings and training events for the team as and when required.

To act as secretary at meetings, taking and distributing minutes and agendas as appropriate.