Jetvac Scheduler - Chilton Trinity, United Kingdom - Wessex Water

Wessex Water

Verified Company

Chilton Trinity, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Do you strive to deliver excellent customer service? Are you a natural problem solver looking to manage a team to success? If so, we have a great opportunity for you to join our team as a Jetvac Scheduler.

Where do you come in?

As a Jetvac Scheduler your role is to schedule in both reactive and planned work for our field staff, ensuring they have a full day's work which is planned and organised to obtain the best possible efficiencies taking into consideration mileage and fuel costs.

You will ensure permits go ahead consistently and we adhere to our customer promise and performance commitments.
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You will use your excellent customer service skills to keep both field staff as well as customers informed of scheduled plans ensuring we have met our KPI's and performance targets through effective scheduling.

Responsibilities include:

Effective scheduling of planned and reactive activities meetings KPIs and SLAs to support the sewerage network.
Incident and job management for all Wessex Water customers, liaising with emergency services, local councils, regulatory bodies, and operational staff.
Attend meetings when requested to support Jetvac management with the prioritisation of work and to capture asset data.
Record schedules on a crew sheet daily to ensure continuity of service and provide resilience for colleagues.
Assist with training within the regional scheduling team to keep staff up to date with the latest information and help develop skills.
Log permits on and off in line with local authority procedures.

What do I need?

To thrive in this role, you will be a natural organiser with excellent communication skills and be strongly customer focused.

You will be motivated by delivering excellent quality of work and will do this by thinking on your feet to effectively resolve customer issues.

In addition, we are looking for:

PC and systems literate with good all-round IT knowledge.
The ability to plan and organise self and others.
Ability to multitask and work under pressure.
Identifying changes in processes and procedures.
Motivated to achieve all targeted results and performance commitments.
The ability to resolve customer incidents oneself or with assistance from other parties.
Understanding the need to deliver excellent quality work that meets the required business standards.
Excellent communication skills when dealing with internal and external customers.

Benefits for you

Pension up to 20% combined contribution.
25 days' holiday rising to 28 with length of service.
Opportunity to buy and sell up to five days' holiday.
Health benefits package.
Life assurance (up to four times your salary).
Electric vehicle salary exchange.
Flexible working.
Cashback and discounts from over 1,200 retailers.
Paid volunteering day.
Enhanced family leave.
Interactive health and wellbeing platform.
Support from mental health first aiders.

- £1,000 referral fee if you recommend someone to work for us.

What will you get from us?

Our people tell us Wessex Water is a great place to work, and they stay with us We are proud of how we support development and career progression.

We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer.

Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.

**_Sound interesting?_