Housekeeping Office Coordinator - London, United Kingdom - RAFFLES

RAFFLES

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure.

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description:

An exceptional opportunity presents itself for a
Housekeeping Coordinator to join the Raffles London at the OWO.

Reporting into
Housekeeping Coordinator, you will coordinate the daily housekeeping operation and collaboration with Front Office and Guest Relation Teams.

To take responsibility for cost management to meet operational profitability (labour/rotas/agency bookings). Acting as an ambassador of The Raffles at the OWO.

It is essential to maintain a smooth communication between the housekeeping department and the other department to deliver a distinctive experience to our guests.

Specifically as the Housekeeping Coordinator:

To be responsible for the safe keeping of all keys held in housekeeping office and keeping record of any keys issued from the office, and the return at the end of the shift.
Providing a warm welcome for all colleagues and suppliers in the housekeeping department
Answering with warmth & keep records of all telephone calls/requests to ensure messages are passed to related department/ person or section for handling.
Judging daily the balance of business needs, guest requirements & cost efficiencies.
Entering and monitoring all requests into Knowcross system
Maintaining and updating all housekeeping files and records according to the Raffles London standards.
Following up with any ad hoc work in room (carpet shampoo/ window cleaner/ florist) by updating the room status in Opera.
Supporting with Room Attendant Rotas in the system, ensuring the house is covered according to the forecast and the training schedule.
Developing strong working relationships with our temporary employee supplier
Participating in housekeeping meetings maintaining smooth running of the Housekeeping Department ensuring rooms are efficiently returned for new guests.
Recording and reporting the minutes of the Departmental monthly meeting to keep track of action plan.
To be flexible in your working hours in line with business requirements

Additional Information

Why join our Raffles team?

You will be offered a competitive salary
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
Length of service awards for every year of service
We offer Life Assurance to all our colleagues
Enhanced sick pay
Enhanced maternity, paternity and adoption pay
Free dry cleaning for uniform and an allowance for personal items
Season ticket loans and cycle to work scheme
Colleague gifting to celebrate special occasions
Paid days off to move house or give back time to a charity of your choice
Internal learning and development programmes tailored to you
Funfilled events, whether that's a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide
Worldwide development opportunities across Accor's extensive brand portfolio