Commercial Support Specialist - Gateshead, United Kingdom - Crown Paints

Crown Paints

Verified Company

Gateshead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**_Hempel A/S which own Crown Paints, are a leading manufactuer of coatings. Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.

-**:

Due to business growth, we have 3 newly created positions within out Hempel UK Marine division.

These roles are key to commercial teams and will play a vital role in supporting our Key Account Managers with sales activities.

With these roles being new, you will have plenty of scope and input.

Working as part of the commercial team will help build your understanding of our Marine division, sales processes and data analytics which is a strong foundation that could lead to progression and development opportunities.

What will I be responsible for as Commercial Support?:

As Commercial Support you will support our Marine sales team with sales activities including CRM updates, lead generation, producing and sending quotations to customers, sending detailed specifications to customers and general administrative support.

Your day to day will also include:

Creation of quotations and specifications using CRM and ERP systems
Price List management and documentation (ensuring adhering to Authority Matrix, archiving)
Support for customer product queries from collection of information to basic technical advice
Guarantees issuing, coordination, control
High quality and management of Guarantees
Providing data and insight using analytics
Timely support in business decisions/processes for commercial team

What skills and experience will I need to be successful?:

Previous experience within a B2B customer service / sales team
Excellent English written and spoken, ability to form relationships with key customer contacts
Excellent MS Office, Excel skills
Experience of using CRM or ERP systems
Good with data, producing reports and analytics
Self motivated with the ability to work on multiple projects whilst meeting SLAs
Excellent organisation skills, setting priorities and able to react accordingly to customer requests and other important interruptions
Target driven, with high standards of work output