Customer Experience Manager - Sandwich, United Kingdom - Sterling Cross Ltd

Sterling Cross Ltd
Sterling Cross Ltd
Verified Company
Sandwich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Do you have a passion for delivering outstanding customer service?

Do you have a proven track record for leading teams?

Are you looking to break away from facilities management or hospitality?


We are looking for a customer service superstar to work for a leading Science Park in Sandwich, being the go to for all tenants, prospective tenants and visitors.

The park has ambitious plans to become a world leader in its field, so this role has plentyof opportunity to progress and thrive in a positive, exciting and prestigious environment.


On offer is a full time Monday to Friday role, with free onsite parking, competitive salary, company pension and exclusive retail discounts.


Duties include but not limited to:

  • Lead and manage the Reception Team and ensure the successful delivery of the Front of House services across the Park, ensuring highest levels of customer satisfaction, security and safety.
  • As a first point of contact for visitors to the Park you will ensure a warm, professional, and engaging welcome that creates a great first impression and memorable experience.
  • Develop rotas to ensure a high level of visibility in the reception areas and support the team to deliver exceptional customer service.
  • Engage with and welcome new Tenants and Visitors to Discovery Park, directing them as may be required and ensuring new Tenants are effectively onboarded.
  • Build and maintain professional customer focused relationships with our Discovery Park Community.
  • You will assist with tours of building and office space for prospective non science tenants.
  • You will support your colleagues within the Business Development Team to promote events, deliver opportunities for tenant engagement and communication strategies.
  • Proactively communicate and promote our services to tenants and visitors to site i.e. concierge, conferencing facilities and catering etc
  • Assisting the Senior Management Team with projects as they come up
Westin Par values diversity and promotes equality.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Do not hesitate to contact us about this or any other roles.
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