Senior Support Worker - Cardiff, United Kingdom - The Wallich

The Wallich

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

Project Description:

The project is located in Cardiff and works with homeless and vulnerably housed individuals.

The service provides residential support with the aim of meeting individuals' needs, which promote independence and lead to a sustainable move-on.

The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government's National Outcomes Framework.

The Framework's four main aims are:

Promoting Personal and Community Safety
Promoting Independence and Control
Promoting Economic Progress and Financial Control
Promoting Health and Wellbeing

Purpose of Role:

To coordinate and provide residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future accommodation.

The support will not create or increase dependence.

It will 'do with' rather than 'do for', so it's likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment.

Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

In addition, to meet the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile:

Main Duties and Responsibilities

1. To provide support to the residents of the project.
a.

To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c. To manage referrals according to the procedures and eligibility criteria of the project.

e.

To manage a Service User caseload with particular reference to:

Coordinating and carrying out needs and risk assessments and developing risk management plans.
Coordinating and providing project inductions to all new Service Users.
Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
Coordinating the day to day tasks and activities of Service Users support plans.
Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
Actively involving Service Users in their support, and the delivery and development of services.
Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.

Coordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.

Coordinating and carrying out the monitoring of Service User's progress by assessing levels of control, understanding and involvement in working towards their goals.
Representing and advocating with/for Service Users.
Ensuring that a planned service withdrawal is incorporated into support ensuring signoff is realistic, manageable and controlled.

To maintain accurate and up to date records of every aspect of Service Users' issues and support according to procedure.

g. To ensure that the service standards set out in the organisational document 'Great Expectations' are met or exceeded.

2. To supervise and mentor an allocated number of volunteers.
a.
To provide regular supervision to allocated volunteers in line with The Wallich Supervision Policy.

b. To mentor volunteers providing hands on experience in a safe environment.

c. To agree with volunteers any development needs and take appropriate measures to action these.

d. To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e.

To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

3. To carry out the project's housing management functions.
a. To induct Service Users into project and provide and explain the required information.

b. To issue occupancy agreements in line with current legislation/procedure.

d. To collect service charges and rent (where appropriate).

e. To facilitate residents' house meetings.

f. To address and report maintenance issues in line with the Health and Safety Policy.

g.

To monitor and address Health and Safety and carry out the required checks in line with legislation and record appropriately.

h. To ensure good standards of cleanliness and hygiene are mai