Customer Service Representative - Marlow, United Kingdom - Clinical Professionals
Description
Reference Number:
JO
Customer Service Representative - Dutch Speaking
Rate:
Negotiable
Job Type:
Contract
Location:
Marlow
Title:
Customer Service Representative - Dutch Speaking
Location:
Marlow, Berkshire - Hybrid
Duration: 12 Month Contract - chance to extend/make permanent
Pay Rate:
£ £15.00 Per Hour PAYE
My global pharmaceutical client, based in Berkshire, are looking for a Dutch Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Details of the role are as below:
Purpose:
Responsibilities:
- Communication and cooperation with customers and distributors involved in the reported complaints.
- Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
- Supports more complex complaints that are escalated.
- Serve as a Subject Matter Expert for a designated product(s) within the team when required.
- Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit, or warranty activities for the customer.
- Where applicable, partner with affiliate CQA for translation or communication support when needed.
- Support management with any documentation or SOP reviews when needed.
- Partner with other departments to address queries/inquiries e.g. Medical Info, Regulatory, PV
- Support management with any projects / process improvement initiatives.
- Support management during audits and inspections.
- Where applicable, make vigilance reporting decisions and prepare the relevant vigilance reports for submission to MOH.
- Where applicable, translate vigilance reports into local language for submission to MOH.
Qualifications and Skills:
- High school diploma or equivalent required. College or a 2year associate degree is preferred.
- Experience in a Quality environment or customer service support role, preferably in a healthcare setting.
- Strong attention to detail, critical thinking, and can work independently with mínimal direction.
- High quality customer service skills
- Ability to express ideas clearly in both written and oral communications.
- Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
- Computer skills and ability to navigate through software systems.
- Strong prioritization and time management skills
- A fairly good command of the English
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