Customer Service Representative - Marlow, United Kingdom - Clinical Professionals

Clinical Professionals
Clinical Professionals
Verified Company
Marlow, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Reference Number:
JO
Customer Service Representative - Dutch Speaking

Rate:
Negotiable


Job Type:
Contract


Location:
Marlow


Title:
Customer Service Representative - Dutch Speaking


Location:
Marlow, Berkshire - Hybrid


Duration: 12 Month Contract - chance to extend/make permanent


Pay Rate:
£ £15.00 Per Hour PAYE


My global pharmaceutical client, based in Berkshire, are looking for a Dutch Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.


Details of the role are as below:

Purpose:


Responsibilities:


  • Communication and cooperation with customers and distributors involved in the reported complaints.
  • Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
  • Supports more complex complaints that are escalated.
  • Serve as a Subject Matter Expert for a designated product(s) within the team when required.
  • Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit, or warranty activities for the customer.
  • Where applicable, partner with affiliate CQA for translation or communication support when needed.
  • Support management with any documentation or SOP reviews when needed.
  • Partner with other departments to address queries/inquiries e.g. Medical Info, Regulatory, PV
  • Support management with any projects / process improvement initiatives.
  • Support management during audits and inspections.
  • Where applicable, make vigilance reporting decisions and prepare the relevant vigilance reports for submission to MOH.
  • Where applicable, translate vigilance reports into local language for submission to MOH.

Qualifications and Skills:


  • High school diploma or equivalent required. College or a 2year associate degree is preferred.
  • Experience in a Quality environment or customer service support role, preferably in a healthcare setting.
  • Strong attention to detail, critical thinking, and can work independently with mínimal direction.
  • High quality customer service skills
  • Ability to express ideas clearly in both written and oral communications.
  • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
  • Computer skills and ability to navigate through software systems.
  • Strong prioritization and time management skills
  • A fairly good command of the English
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