Club Events Supervisor - London, United Kingdom - AllBright Mayfair - Club Managers

Description

About Us
AllBright is a global collective of change-makers powered by ambitious women committed to creating an equitable world for all.

Our vision is to create a world of unlimited possibilities for ambitious women. All Businesses, All Women, All Together. #Sisterhoodworks

We are an inclusive and compassionate global community connected through digital and physical spaces. We lead the conversations that inspire positive change and recognition for all. AllBright supercharges careers; inviting women to invest in their development with access to world-class learning and thought leadership. The AllBright collective is fueled by ambition and a commitment to achieving success. Together, the possibilities are endless.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Job purpose:

Overseeing all private hire and internal events in the club, while delivering exceptional service.


Outline of key responsibilities:
Events specific responsibilities**- Successfully executing all events at the club

• Ensuring the team is adhering to company's standard operating procedures (SOPs), company policies and regulations.
• Directing and overseeing set up & breakdown of the event spaces for the specific events
• Ensuring all event timings and details outlined in the BEOs / events sheets are followed and executed
• Ensure the team is briefed properly on each event and is familiar with the BEO & what is required for the execution of the event (set up and operational delivery)
• Ensure the event spaces & the team is ready and everything is prepared on time for events and as per BEOs
• Direct point of contact with the event client, making sure they are well taken care of when in the club and in charge of welcoming their guests
• Ensuring the room & event is planed according to the BEO/event sheets and what was agreed with the client.
• Main point of contact with the client
• Responsible for ensuring: correct number of staff is hired for events, sufficient amount of stock is ordered (drinks/flowers, linen, decoration, cutlery, crockery, glassware, menus etc)
• Ensure club equipment and AV are in working order: microphones, projectors, TVs, speakers, mixers etc.
• Liaising and directing reception team on how to welcome the guests/guestlists and way of checking in guests for specific events
• Responsible for organisation of the cloakroom for the event guests
• Coordinating with all the suppliers ensuring all items arrive on time
• Daily liaison with club events manager, FOH and BOH ensuring successful execution of events
• Ensure that the event spaces are corresponding the standard of the club and regularly checked and maintained
• Advise of anything that needs improving and fixing in the building to maintain high standards and highquality events
• Liaise with the maintenance team
• Monitoring events, ensuring it is running smoothly and efficiently
• Ensure cleaning staff is available during events
• Ensure billing of events is accurate and what the events manager agreed with the client
• Strategizing and planning: ensuring in advance that the details are in complete order, liaise with management about the staffing levels, equipment
• Direct point of contact for suppliers on the day
• Conduct team briefings

General responsibilities

• Guest and member wellbeing and satisfaction ensuring and maintaining the best possible guest experience
• Promote AllBright to all guests and ensure that all team members are upselling club facilities and offers
• Involved in process of hiring suitable team to execute club events
• Train the wait team to welcome members, guests and visitors, ensuring that everyone receives exception service and attention to detail
• Be a brand ambassador and maintain privacy and confidentiality at all times
• Opening and closing the building, using checklists provided
• Updating check lists and opening and closing duties to ensure the wellbeing and safety of all staff, customers, members and guests
• Keeping track of staff shifts, lateness and correct clocking in and out of hours
• Coordinate communication between events manager, front of the house and back of the house teams
• Maintaining cleaning standards throughout the building including the upkeep of the toilets during your shifts
• Noting any maintenance issues and informing the correct maintenance team following up that all maintenance has been completed to a good standard
• Monitor compliance with safety and hygiene regulations, troubleshoot emergencies
• Ensure team members comply with club security, fire regulations and all health and safety regulations
• Ensure all team members follow correct processes for allergen handling
• Ensure the team are up to date with mandatory training, food safety, fire safety and H&S
• Gather guests' feedback and recommend improvements to our menus and services
• Ensure that all team members have a current kno