Business Analyst - Dynamics 365 Customer Engagement - London - Pulse Solutions

    Pulse Solutions
    Pulse Solutions London

    2 days ago

    Description

    Business Analyst - Dynamics 365 Customer EngagementWe partner with universities, charities, and other purpose-driven sectors to tackle high‐impact challenges. Whether it's transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.

    The OpportunityWe're looking for a Business Analyst who'll help shape Dynamics 365 CE solutions that actually work for the people using them. You'll be part of a close-knit delivery team working alongside consultants, developers, and project managers to turn ideas into practical solutions. From first discovery to final rollout, you'll play a key role in ensuring the project lands with impact.

    What You'll Do

    Lead workshops and discovery sessions to uncover business needs and pain points

    Translate stakeholder goals into functional requirements and user stories

    Collaborate with developers, consultants, and project teams to design scalable, user‐centric D365 CE solutions

    Support testing, training, and change management to ensure successful adoption

    Champion continuous improvement and user experience throughout the project lifecycle

    What You'll Bring

    Proven experience as a Business Analyst working with Dynamics 365 Customer Engagement

    Strong stakeholder engagement and communication skills

    Ability to document and translate business needs into technical requirements

    Understanding of business processes and CRM best practice

    Passion for purpose-driven work and making a real‐world impact

    What We Offer

    Flexible working arrangements

    Opportunity to lead high‐impact projects

    Collaborative and innovative team culture

    Seniority levelMid‐Senior level

    Employment typeContract

    Job functionInformation Technology and Consulting

    IndustriesIT Services and IT Consulting

    Location: London, England, United Kingdom

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