Commercial Assistant - Hertford, United Kingdom - Azelis

Azelis

Verified Company

Hertford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a member of the commercial team, the Commercial Assistant acts as the customer's main point of contact, with regard to the sales order management process, ensuring customer satisfaction and loyalty.

Provides clear direction to sales administrators, enabling efficient processing of customer orders.

Works closely with the sales team and planner to provide accurate sales demand forecasting, along with reviewing and challenging the GM2 contribution on orders, maximising GM growth and customer profitability.

Main Accountabilities

Inform Customers of any amendment to handle blocking points (credit limits, overdues, shortages etc.).
Optimise orders (bundling, GM2 maximization).
Perform Sales Order Reviews : challenge sales, financial and logistics feasibility.
To represent Azelis sales, stock and logistics operations with support from the planners and back office teams. Ensure that customer request can be handled operationally and commercially.
Prepare sales prices for the Sales Managers where needed.
Respond to customer requests sds, specifications, samples requests.
Follow up customer quotations either directly or via a prompt of the external sales manager.
Ensure prices are updated on CRM and are communicated to customers where appropriate.
Follow customers purchasing behavior, detect opportunities and develop the commercial relationship.
Sales Forecasting/planning assistance in conjunction with the relevant planner.
Accountable for tracking pricing & margin development; running relevant reports (e.g. GM1 tracker, next sales prediction, price check order intake, unit price evolution) to identify instances where pricing actions not taken or margin below target and/or negative, enabling corrective action can to be taken in conjunction with the business manager / sales manager.
Assist the sales team in setting up new customers, managing the new customer set up process from initial request through to population of CRM.
Master specific tools (AX, BI, CRM).
Ensure customer accounts completeness and accuracy in AX (logistics specifications, product requirements etc). Ensure that correct instructions appear on warehouse documentation.
Record blanket orders in the ERP system and instruct the sales back office to know when the next shipment is required.
Interact with Customers actively to support Credit Control with collection of overdues.
Coordinate customer complaints to ensure that all are dealt with and responded in a timely and robust manner.

Experience, Skills & Education

Commercial and dynamic mindset
Passionate about achieving goals/targets
High service level standards
Understanding of customer and market dynamics and requirements
Strong relationship building and negotiation skills
Excellent organisational skills
Team player but with the ability to work independently
Ability to adapt to new & changing requirements and a flexible approach to working under pressure
Strong communication skills
Very good IT skills (CRM, AX Dynamics, Excel)
Confidence in decision making when dealing with customer versus Azelis challenges.
Assertive when dealing with both customers and Azelis internal stakeholders.

Internal and external stakeholders of the role

Internal : Business Manager, Sales Manager, Inside Sales, Product Manager, Sales Administration, Supply Chain Administrator (Order Fulfillment), Logistics, Planning, SHEQ, Credit Control, Finance
External : Customers, Forwarders, Warehouse