Sales Administrator - Widnes - Univar Solutions

Description

A Place Where People Matter.  

Start your career journey with Univar Solutions  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.  

Sales Administrator - Containers

We're on the lookout for a confident sales administrator. You'll be a valuable support to our customer service and sales teams and be tasked with accurate and timely administration of key support tasks.  The role will have a focus on the administration of our container data and processes. You will enjoy problem solving and strive for excellence in customer satisfaction and in accuracy of information. If you think you could make a difference, join our team based at Widnes working Hybrid.

Univar Solutions are one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.
Your role as Sales Administrator
As a Sales Administrator, you'll mainly support the administration processes for our containers, ensuring data accuracy both at univar and with our customers. You'll work with our customer service, operational, credit control and sales teams to ensure container data is up to date and accurate.  You'll enjoy investigating and getting to the root cause of issues and understand that a strong administration function ensures the business runs smoothly.

What you'll deliver day-to-day? 

•    Manage the administration of our container data, thoroughly investigating all customer queries. 

•    Take ownership of sales ledger queries including delivery and pricing issues and resolve in a timely manner

•    Process credit requests and goods returns orders in SAP.

•    Log complaints accurately on Univar ERP system, support the identification of the root cause, capture corrective actions and co-ordinate the customer responses.

•    Process requests for new and amended accounts.

•    Log customers regulatory requests accurately on the ticketing system.

•    Providing first class service by understanding our customers' requirements and developing a deep understanding of what they need from our business.

You should apply if you:

•    Are a UK resident and currently living in the UK

•    Have the right to work in the UK - an offer of employment is subject to satisfactory proof of this.

•    Are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, (experience of SAP would be an advantageous) 

•    Delight in investigating customer problems, getting to the root cause and putting them right

•    Are personable, organised and resilient

Our Values:

•    Serious about safety - We prepare to prevent. Safety comes before profit. Spot it, stop it.

•    We do what we say - We stand by our word and the trust of others. We make commitments we can keep. We hold ourselves accountable.

•    Where people matter - We care about others and value their contributions. We seek diversity and inclusion. We grow ourselves to grow our business.

•    Valuable to others - We stand by our word and the trust of others. We make commitments we can keep. We hold ourselves accountable.

•    Together we win - We play to win. We work toward common goals. We use common processes to continuously improve.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more.  Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet 

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing. 

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe  

We are committed to a diverse workforce and a culture of inclusion.  Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee.  Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.  

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification