Client Services Recpetionist - London, United Kingdom - Investec

Investec

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa.

Our culture gives us our edge:

we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish.

We combine a flat structure with a focus on internal mobility.

If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Job Description

Description of role and key responsibilities

Core Responsibilities:

Meet and Greet Clients/External guests:

Create a Welcoming environment
Arriving Client/External guest on our System
Escort Clients to lift and call lift/ greeting clients on the 6th floor
Offer Refreshments to Clients/External guests while waiting and/or in the meeting room
Advising hosts/bookers of Client/External guest arrival

Meeting rooms:

Escort clients to meeting rooms, engaging in conversation
Regularly check all meeting rooms are clean and tidy
Ensure meeting changeover is done in a timely manner
Stocking meeting room stationery

Client/External guest environment:

Area/s to be kept clean and tidy at all times
Log any housekeeping issues e.g. light out, spillage, breakages etc. via the helpdesk portal (chasing/closing jobs)
Liaise and create good working relationships with all relevant departments: i.e. security, messengers, catering, audio visual, PA's, cleaners, tenants and other Investec offices etc.

Front of House / Reservations:

Communicate with both Front of House and Reservations regularly
Booking taxis/Cars with accurate requirements, host and destination information
Adding all services requires i.e. setup, catering, beverages etc.
Confirming all room bookings daily
Ensuring all information is correct at time of booking, i.e cost centres, hosts and timings

Events:

Registration desk
Cloak rooms,
Escorting Clients/External guest to the event space
Signage
Liaise with internal and external event coordinators
Understanding Event topic/reason

PC Literate:

Good understanding of Manhattan, training given if necessary
Microsoft office packages including monitoring all team mail boxes
Audio Visual knowledge

Additional Responsibilities:

Sign and record for any hand delivered post and storage for bags (UG)
Monitor refreshment stock levels and ensure timely restocking
Provide cover for sickness and holiday when necessary
Any changes or reasonable additional tasks to the above
Involvement in reception projects
Completing monthly initiatives
Familiarising yourself with Executives and Non-Executive Directors who visit
Completing weekly room check reports

Attributes:

Attention to details

Flexible

Shifts may alter and duties may change
Team Player
Personable
Approachable
Willingness to learn
Works well and remains calm under pressure
Ability to think outside the box
Ability to use own incentive
Have similar values to Investec cultures and values
Good clear communication skills
Proactive and can do attitude
Ability to multi task and complete tasks
Ability to think outside the box

Core Skills and Knowledge

Regulatory Knowledge as applicable to role (compulsory)
To act with integrity at all times and embrace the philosophy of treating our customers fairly (compulsory)

Customer Focus:
Ability to understand the needs of the client and provide customer service and superior client service.

Relationship Management and communication:
Ability to create and maintain strong relationships and channels of communication with key interfaces and the business.

IT Knowledge:
Knowledge of MS Office, Manhattan booking system and ability to deal with A/V equipment

Embedded in our culture is a sense of belonging and inclusion.

This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance.

At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

We want our people to feel empowered to be themselves in an environment that supports them, enabling them to perform in "out of the ordinary" ways.

Our culture places belonging and inclusion at its centre and our work environment is integral to this.

If you require any adjustments to support you through the recruitment process, as well as supportive and flexible working arrangements to help you succeed with us, please let our recruitment team know.