Customer Care Specialist - London, United Kingdom - Logsta

Description

GROW WITH LOGSTA
Our Customer Care team is growing

Due to the expansion of our existing team, we are looking for an employee to strengthen our Customer Care Team and take care of the customer support in the UK - Slough on a full time basis.

LOGSTA?

What do we do? Basically, we run our clients' logistics smoothly, so they can spend their time on their businesses and products instead of getting mad about logistics.

We have been rocking e-commerce logistics since 2017.

Last year, we merged forces with ANCLA and received funding, which means:
We are ready for growth.

Are you ready as well? If the following tasks and skills look appealing, we would love to hear from you.

YOUR ROLE IN THE BAND

• You will look after our customers and be the first point of contact for all concerns and queries this also includes the prompt processing of customer queries received.
• The processing of cases on the basis of our internal communication system with our customers is part of your daily business.
• You work together with the operative departments in the processing of customer enquiries as well as freight forwarders
• You take over the management of incoming complaints on your own responsibility
• You check incoming damage reports with great care

THAT'S WHY WE ARE AFTER YOU

• You have professional experience in a similar position
• Ideally, you already have experience in the logistics or forwarding sector
• You enjoy communication
• You have a handson mentality and are solutionoriented
• You attach great importance to customer satisfaction

WHAT WE OFFER

• International and ownermanaged company that is expanding rapidly
• Careful training from the beginning
• Good atmosphere in the best team in the world
• Company laptop
• Attractive training and development opportunities
• Responsible and challenging job with creative freedom
• Innovative, modern working environment with flexible working hours
• 1 day of working from home is possible
• Our values (fairness, reliability, practicality, simplicity and communication) are the basis for all our decisions and an essential part of our recruiting process._

Job Types:
Full-time, Permanent


Benefits:

• Company events
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

- customer service: 3 years (preferred)