Customer Experience Executive - London, United Kingdom - Prostate Cancer UK

Prostate Cancer UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Region
London

Vacancy Type
Permanent/Full Time

Job Summary

Customer Experience Executive

£27,500 to £29,250 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

This is a fantastic opportunity for a proactive, people-orientated, Customer Experience/ Supporter Care professional to join an established team at one of the most dynamic charities in the UK.

You'll be a critical part of the Customer Engagement Team - part of Reinforce in our Communications Directorate.

Focussing on supporter care, you'll be committed to building and strengthening long term relationships with our customers - from service users to fundraisers, from campaigners to volunteers.

You'll enjoy keeping customers coming back for more.

We're transforming our culture to be customer and insight driven and this role will play a major part in making that happen.

You'll be supporting the Customer Experience Manager in gathering customer intelligence and implementing evidence-based insights to reinforce and improve customer journeys.

You'll provide a customer focused steer in working groups for new and existing fundraising products.

Putting the experience of the customer first, you'll help build long term relationships with our customers and keep them coming back for more.

You'll be passionate about stopping prostate cancer killing men and damaging bodies.

You'll develop a sound understanding of our processes with a drive and desire to continually improve the way we work, using an agile mindset, seeking, and implementing solutions and finding better ways of working.

What we want from you
We're looking for a people orientated, self-motivated and hands on individual, who is passionate that every interaction matters.

You'll enjoy the "nuts and bolts" side of delivering customer focused and insights led experience as much as delivering the experience itself.

You'll help reinforce the relationships we have with our customers so that we can create a world where lives are not limited by prostate cancer.

You'll have experience in dealing with complaints and handling sensitive data and complying with GDPR regulations. You'll have a solid understanding of fundraising rules including gift aid.

You'll be a strong communicator and able to adapt your communication style to meet the needs of those around you and have experience of developing good relationships with people at all levels of the organisation.

You'll be confident at reinforcing the impact all stakeholders have on the experience of our customers. You'll be a strong people person, proactive and collaborative and work well under pressure in a dynamic team.

Why work with us?
Every man needs to know about the most common cancer in men - prostate cancer. It's a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men's health charity in the UK. We have a simple ambition - to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care.

We're blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk.

And we work tirelessly to spread the word about men at risk and offer specialist support to people living with the disease.

Work with us and you'll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer
Join our team and be part of an award-winning charity. We'll support you to develop your skills and expertise.

We offer a competitive benefits package, including:

Generous leave entitlements that increase with service
One 'development day' a month to use for training or personal development
Enhanced contributory pension scheme
Life insurance and group income protection
Health Cash Plan
Life and wellbeing advice and support via our Employee Assistance Programme
Discounted gym membership and high street shopping discounts
Loans for season tickets or cycles

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for, the communities we support.

It's our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.

Our people networks
We're learning more about the needs of our colleagues, and we're excited to have recently launched three new people networks, sponsored by our Leadership team:

Pride
A safe space where LGBTQ+ colleagues — and our allies — can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation c