Scheduler/administrator - Solihull, United Kingdom - Dovetail Group (uk)

Dovetail Group (uk)

Verified Company

Solihull, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Dovetail Group have an excellent opportunity for a
Scheduler/Administrator, to join our growing helpdesk team, based from our offices in Solihull, West Midlands.

About Us:

Dovetail Group was formed in 2011 specialising in Facilities Management.

Thanks to our continual growth, we have added a host of services and expanded the sectors in which we provide facilities support, becoming a comprehensive and respected member of the FM community.

Our additional services include Vegetation Management, Grounds Maintenance, Tree Services, Construction, Cleaning and Training.

The Role:

As a Helpdesk Advisor within Dovetail Group, you are the first person our clients contact when they have a work request, or query.

It is within the remit of the role that these requests are dealt with efficiently and to ensure the deployment of the most appropriate skilled resource, achieving attendance and completion of the work within the contractual service level agreements.

You will need to accurately record all relevant information to enable full end to end tracking of each job and associated activity, whilst ensuring the compliant completion of work ensuring the required compliance documentation is captured and recorded on the internal and External CAFM systems as required.

Delivering an outstanding customer experience is at the heart of everything we do,

Main Duties & Responsibilities:

Responsible for the execution of the endtoend work order management, including the coordination of all planned and reactive services within the helpdesk remit, detailed planning of work with internal engineers and our external suppliers.
To accurately record all information on the internal CAFM system and external client systems necessary to complete Reactive and Planned maintenance tasks.
To monitor, action and escalate work orders and incidents as appropriate within the business and update customers, keeping then informed of status and progress.
Creation of purchase order to secure the procurement of services from external supply partners,
To develop and maintain a good understanding of internal CAFM scheduling systems, and all relevant process and procedures.
To handle and actively resolve any customer issues according to the Customer Complaint process.

Essential Qualifications & Experience:

2+ years working within reactive and planned maintenance scheduling / mobile engineering environment.
Experience in coordinating service delivery in a mobile engineering environment, including part management and subcontract service delivery.
Excellent communication both written and verbal
Confident IT skills with experience of working across multiple systems,

Working hours

Monday - Friday,