Customer Sevice Executive - Birmingham, United Kingdom - Florence

Florence

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for an exceptional Account Manager / Customer Service Executive to join one of the UK's fastest growing Healthcare Tech specialists based in Central Birmingham.

Here at Florence we're about to take the next step in our ambitious expansion and will be looking to more than double in size and become an International business operating across 3 continents over the next 18 month / 2 year.

With such exciting plans, we're adding extra Customer Service Executives / Account Manager to our team who's ambition and drive match that of the business and the board.

Our core product at Florence, Florence Flex, is a marketplace that connects care providers to nurses and care workers looking for flexible shifts.

This product has an annual turnover of £80m and is used by more than 1,000 care providers across the UK.

As a CSE you will take ownership over the day-to-day support of customers in your geographical area, task will include:

Build relationships with care homes or other care settings and clients in order to maximise shift numbers in your region
Support in identifying opportunities for workers within your region as well as ensuring that clients' needs are fulfilled with adequate staffing numbers and excellent customer service
Support remote onboarding team and all hubs in onboarding of workers in regions where we have unfilled shifts
Consistently work towards maximising shift numbers in your region
Support the Regional Manager with increasing shift numbers to achieve budget
Engage with active clients, whilst also focusing on reengaging with churned clients and workers
Out of hours on call will be required and rota will be provided
Consistently reach and exceed monthly KPIs set by your line manager
Be an expert in your marketplace and contribute to business plans and growth strategies
Contribute to the overall success of the team and reaching business targets
Identify Sales opportunities and act on these opportunities
Communicate with clients to get a clear view on their hiring needs and organisational goals

Requirements:

IT literate
Previous customer engagement experience
Demonstrate exceptional communication skills
A desire to learn and develop
Team player
Organised and able to prioritise your workload

Benefits

25 days holiday (prorata) + 8 Bank holidays and holiday rollover / buy more holiday scheme
Cycle to work scheme
Learning budget with Learnerbly
Private Healthcare
Enhanced Maternity & Paternity
Opportunity to contribute to growth in an earlystage startup
Fun, friendly and collaborative startup office environment
Regular company and social outings

Equal opportunities at Florence

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer competitive salaries within a flexible, empathetic and highly collaborative working environment.

If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we'd love to hear from you.