Fixed Term Customer Services Advisor- Bourne - Grantham, United Kingdom - South Kesteven District Council
Description
Hours: 25 Hours per week
Salary:
SK7 (pro rata £22,098 per annum)
Contract:
Fixed term until 31st March 2024
T
o provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner.
(The particular duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed).
- R
- rovide customer services across a range of functions on behalf of the Council and partner organisations as required. R
- ecord all contacts in the Customer Relationship Management System (CRM). If unable to deal with enquiry then identify service specialists and make appropriate transfer to 'back office'. I
- nterpretation of customer enquiry to establish correct management of enquiry which could include signposting, part completion or full resolution. U
- se comprehensive IT systems to manage enquiries, access information and to provide customers update information on outstanding enquiries (access and updating of administrative systems in 'back office' sections may be required). A
- ctively encourage and promote the use of self service, supporting customers to do so face to face and over the telephone. A
- t all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies P
- roactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures
This role is not politically restricted.
J
ob details :
J
ob reference
REQ00196 D
ate posted
22/02/2023 A
pplication closing date
08/03/2023 S
alary
SK7 (pro rata £22,098 per annum) 2
5 P
art time J
ob category/type
Customer C
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