Lettings Administrator - Shipley, United Kingdom - AHG

AHG

Verified Company

Shipley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The aim of the job is to negotiate the renewal of tenancies with both landlords and tenants to achieve the best outcome for the landlord and company in terms of income generation, ensuring set targets for the renewal of contracts and rent increases are achieved.

This is a fast-paced environment as you will be working within a team that deals with all renewals companywide.

DUTIES & RESPONSIBILITIES:

Deal with the renewals inbox with the rest of the team to ensure all enquiries are logged on lettings crm system within the working day.
Manage own renewal cases, ascertain intentions of all parties where the tenancy is due for renewal, checking first for rent arrears before renewing.
Work through the grid of properties due for renewal contracts and following the required actions ensuring notes are made on the CRM system as and when required.
Negotiate renewals and rent increases to obtain the best outcome for the Landlord and the Company.
Where the tenancy is terminated by the tenant to ensure that instructions are obtained in writing and the relevant branch is notified.
Rereference tenants where necessary before renewing eg when tenants who have originally paid in full in advance move to monthly payments, changing guarantors.
Produce accurate renewal contracts and send via Docu Sign/Goodlord for electronic signatures.
Ensure the applicable fees are added to the CRM system.
Deal with telephone enquiries from Landlords, Tenants and branchbased staff.
Deal with complaints from tenants, landlords and branches effectively.

We're proud to offer:

An attractive salary of £16,000£20,000 plus bonus scheme
20 days holiday increasing by one day per year to 25 days plus bank holidays plus additional holidays for long service
Incentivised commission and performance bonuses
Company events including lots of opportunities to get involved in charity events
Cycle to work scheme
Fully funded industry specific qualifications
NAEA & ARLA / CePAP
Access to Health assured scheme which provides wellbeing app
Access to online training

Personal qualities & behavioural traits:

Excellent IT skills
High level of attention to detail
Strong customer service and organisation skills.
Good timekeeping
Confident selfmotivated person with excellent customer care skills
Team player
Be target driven and tenacious
Ability to develop and maintain relationships
Excellent telephone manner
Able to structure day and prioritise workload
Able to work well in a highpressured environmentIf you feel you have the skills and ability to succeed in this role we want to hear from you. In return, you can expect structured professional training, career progression and many employee benefits

Location - Bradford, Shipley (Office Based)

Hours - 5-day working week
Monday to Friday
(09:00am - 17:30pm, 17:00 finish on a Friday)

Salary:
£16,000.00-£20,000.00 per year

Benefits: