Aftersales Specialist - Rickmansworth, United Kingdom - Car Planet

Car Planet
Car Planet
Verified Company
Rickmansworth, United Kingdom

4 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Aftersales Specialist


Reporting to:
Sales Manager


Department:
Sales


We are looking for an Aftersales Specialist to join our rapidly growing Car Supermarket based in Watford (stocking 250+ pre owned vehicles, with a target of 1000 cars by With a competitive basic salary of £25,000 to £30,000 per annum (DOE) and a more than achievable first year OTE of £40k+.


Responsibilities:


  • Manage customer complaints by letter, phone and in person with the best interests of the company at all times
  • Managing a high number of inbound and outbound calls per day
  • Ensuring deadlines and targets are achieved whilst maintaining a high quality of service
  • Meeting and greet customers with a presentable appearance and professional attitude when on controller duties
  • Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out
  • Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation
  • Delegate repairs and liaise with our Warranty Company
  • Arrange refunds of repairs direct to customers
  • To negotiate and authorise refunds of insurance products and guarantee's direct to customers
  • Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports
  • Complying with FCA rules and regulations
  • Report to Sales Controller on a daily basis

Working Days

  • Week 5 days (Mon
  • Fri)
  • Week 6 days (Mon
  • Sat)

Working Hours

  • Monday to Friday: 08:30 18:00
  • Saturday: 09:00 17:30

Compensation Package

  • Basic up to £30,000 (depending on experience) with an OTE of £40,000+

Salary:
£35,000.00-£40,000.00 per year


Benefits:


  • Company events

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Rickmansworth, WD3 3RT: reliably commute or plan to relocate before starting work (required)

Experience:


  • Car Sales /
Customer Service: 2 years (required)


Work Location:
One location
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