Head of Specialist Housing - Shipley, United Kingdom - Accent Group

Accent Group

Verified Company

Shipley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are Accent?

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We're not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

About the Role and Person

35 hours per week
Permanent

The core focus will be to ensure the continuous drive for high performance and delivering the Specialist Housing Services operating model within or exceeding company targets; this will include Income Management, Tenancy Management, Complaints, Customer Services, Anti-Social Behaviour and Property Allocations.

Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:

Extensive experience at a management level within the housing and support

sector

A proven track record of creating a culture of continuous improvement and

customer centricity across a dispersed staff team

Experience of budget setting and monitoring with a proven track record of

delivering value for money

An ability to present complex information including service data and financial

information in an accessible way

A proven track record of codesigning and delivering projects with residents,

service users or customers

Strong working knowledge of robust safeguarding practices
Experience of providing a logical analytical and innovative approach to problem solving as well as an ability to analyse information and make appropriate service improvement recommendations
You'll manage and mitigate risks associated with daytoday operations.
You'll have extensive stakeholder engagement responsibilities, with a specific

focus in areas of low demand or where greater value and impact can be
achieved through partnership working Our Values Our Behaviours

Investigating complaints at stage 2 of Accent's complaints process and leading

the imbedding lessons learned

An understanding of statutory changes impacting the social housing sector
Numeracy and literacy skills essential.

well as the ability to use company operational software

Full UK driving licence and access to a vehicle for business use with the

willingness and availability to travel nationally

The added extras:

An active member of the Chartered Institute of Housing
Ability to work flexibly to meet the needs and demands of the service

Location

We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Should you wish to work occasionally from any of our regional offices, you may do so on a hot desk basis which will need to be arranged via our online booking system

Salary

The spot salary for this post is £64,622 per annum(plus 8% if residing in the South)for applicants who fully meet the requirements of the post.

Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

What will you get from us?
In addition to a competitive salary and agile working, we also have a focus on employees' development.

We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You'll also receive:

28 days paid holiday (prorata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week
Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
Employee Assistance Programme
A choice of salary based contributory pension schemes, each offering life assurance cover.

Auto enrolment - employer and employee contribution 4%

Pension scheme - employer contribution 18.9%, employee contribution 7.5%

Salary:
£64,622.00 per year

Benefits: