Business Operations Coordinator - Cambridge, United Kingdom - Ann Pettengell

Ann Pettengell

Verified Company

Cambridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As the Business Operations Coordinator, you will be heavily involved in a wide range of important operational duties within the organisation and have a direct impact on the direction and continued success of the organisation.

Reporting to the Managing Director,you will be accountable for the implementation and execution of efficient and effective operational procedures and policies.

These include the effective management of external providers, overseeing key staff procedures, supporting the core leadership team;and overseeing and implementing all logistics for a headline summer programme of events.

Applications are welcome from individuals with an entrepreneurial spirit and a natural collaborative working style, willing to get involved in a diverse range of interesting assignments.

You will have a keen eye for detail and excellent written and verbalskills.

Your energy, resilience and enthusiasm will inspire others, as will your ability to navigate through sometimes difficult and complex problems.

You will have an easy manner, great empathy and a wide range of social skills to engage effectively witha diverse audience.

Others will have trust and confidence in your judgement, advice and guidance.

This is a full-time role, based primarily from home for the majority of the year, however you are required onsite (central Cambridge) for a six-to-eight-week period over the summer.

As a result, holiday restrictions are in place from mid-June to Mid-August.

Specific Responsibilities

Strategic Operations:

Implement and oversee a new organisational file management system
Help oversee and develop project management system with a core focus on operations
Draft annual report, taking into account employee and client feedback, and track the progress of project milestones and operational goals
Identify shortcoming and efficiency savings in all operational areas of the business and recommend improvements

Events Management:

Support the development and delivery of summer programmes:
Ensure the recruitment of staff into all summer roles with pre-screening completed in good time
Successfully execute college bookings and relationship management (accommodation, classrooms, meals).
Resolve ad hoc nonCollege accommodation, classroom and meal booking difficulties
Assume an ambassadorial role as it relates to schools/groups/third party agents
Ensure all transportation needs and excursions bookings are completed on time
Develop, implement and review staff training programmes
Troubleshoot any operational or logístical issues quickly and efficiency on a casebycase basis
Prepare and manage contingency plans and help prepare risk assessments
Take an active operational role onsite during the sixtoeightweek summer school period in central Cambridge

Client Engagement:

Client administration, payments and credit control via external software
Oversee an effective and efficient client admissions process: content, usability and functionality
Manage and oversee all online course administration, liaising with students, parents and teachers as required

Human Resource Administration:

Ensure HR policies and procedures (including recruitment) are compliant with advice and guidance
Induct new hires employees and contractors
Support managers with their staff performance reviews

Website & Tech Administration:

Oversee general website functionality and help initiate any changes and updates via backend system
Oversee related external providers including basic IT support and web design
Oversee and implement annual staff training plan for both yearround and seasonal staff including safeguarding and other core training areas

Facilities Management:

Liaise with property agents on all matters relating to the company's estate and accommodation
Ensure all residents, teaching staff and coordinators have the resources and facilities they need, to maximise their summer school experience

Knowledge, Experience & Skills

Previous experience in planning education or cultural/arts events and related operations and administration are advantageous
Strong IT skills, proficient in the use of MS Office and virtual meeting software
Ability to work with bespoke management information systems
Excellent communication skills are required with the ability to work with staff at all levels of the organisation and a professional confidence to engage with clients in difficult situations
Demonstrate close attention to detail and a high level of accuracy in all areas of work
A positive serviceoriented "can do" attitude
Should be prepared to work on own initiative, contribute effectively to the team, and be able to demonstrate a proactive approach to troubleshooting and problem solving.
Flexible attitude to change as business develops
Excellent general administrative and organisational skills, with the ability to prioritise work, plan logically and keep to strict deadlines

**To Apply