Property Claims Team Leader - Bradford, United Kingdom - Integra Insurance Solutions Ltd
Description
Integra Insurance Solutions Ltd are an MGA based in Bradford, offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance.
- Central Bradford location with opportunity for hybrid flexible working
- Monday to Friday
- Fulltime 35 hours per week
- A competitive salary commensurate with skills and experience
- Additional employee benefits including life insurance, private medical insurance, Champion Health membership and performance bonus schemes
You might be an experienced team leader or be looking for that next step up into a team leader position.
The position holder's main role and responsibilities are:
- Assign daily tasks to the Claims Team and ensure they are completed in a timely manner.
- Ensure the delivery on an effective, compliant and fair claims service that meets customer and stakeholder needs and adheres to agreed service standards.
- Use management information to analyse incoming claim volumes and deploy resource effectively to meet agreed service levels.
- Ensure adherence to the Company's claims handling, settlement, loss reserving and Consumer Duty regulation philosophies.
- Provide guidance to team members; develop people to display the attitude, motivation, skills and capabilities to deliver consistently strong technical output.
- Lead a dedicated Claims Team responsible for the efficient onboarding and processing of household claims received by the Company.
- Adherence to service standards to ensure customer satisfaction, reflecting best market practice and regulatory compliance.
- Provide a technical referral/escalation point to all members of staff within the department and elsewhere in the Company as necessary.
- To ensure that the claims handling methodology, systems and standards are adhered to, reflect Company policy and encourage the fair treatment of customers.
- Identification of training and development needs for relevant members of staff. Ensure that staff have sufficient training and competence to perform their role.
- Personal integrity with the ability to ensure confidentiality of information, as governed by the General Data Protection Regulations (GDPR).
- Promote and support the delivery of good customer outcomes at all times.
- Promote and demonstrate the Company Values and Culture.
Core competencies
Essential:
- Excellent knowledge and understanding of household property claims.
- Excellent standard of verbal and written communication skills.
- Ability to build business relationships with all stakeholders involved in claims operations.
- Willingness to make decisions within own remit and be accountable.
- Selfmotivated with the ability to manage and progress several priorities at the same time.
- Ability to support the delivery of effective mentoring and coaching to team members.
Desirable:
- Previous experience of working as a team leader in an insurance environment.
- Hold a Chartered Institute of Insurance qualification (CII).
Job Types:
Full-time, Permanent
Salary:
£35,000.00-£40,000.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bradford: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
Application deadline: 13/11/2023
Reference ID:
Claims Team Leader
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