Customer Service Advisor - Dartmouth, United Kingdom - Yorkshire Building Society

Yorkshire Building Society

Verified Company

Dartmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

_If you're great with people, a Customer Service career in our Branch Network could be a great choice for you.

And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:
_

Flexibility - We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Annual Leave - For all of your hard work and commitment we'll reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more.

Development - At YBS we want you to feel challenged. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey.

Inclusivity - We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

Giving Back - You'll have 31 hours of paid leave each year to get involved with purposeful and skills-based volunteering activities that support our local communities, such as financial wellbeing, financial resilience and financial education for schools. Together last year, we completed more than 11,000 hours of volunteering for our local communities.
About the Role

As a Customer Service Advisor you'll:

Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life
whether that's saving for a gap year trip, buying a first home, or anything in between.
Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
Forget sales targets, and enjoy the freedom to do what's right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special.

Here is what the hiring manager had to say about Dartmouth Branch.

"Dartmouth Branch are looking forward to welcoming someone new to our small team to share our passion for delivering exceptional customer service and growing our business. We see lots of regular customers who we love getting to know a long with welcoming and encouraging new customers to our branch, our customers quite often comment on the family like atmosphere and we take pride in the service they receive in the branch.

You will have lots of opportunities to network with others and you may be required to cover other branches in the South West area.

This is a really varied role and no working day in branch is the same, from serving customers on our counter, opening or changing accounts, helping us prepare and deliver Money Minds sessions to help educate adults and children on all matters money, to preparing and delivering frauds and scams sessions - we really are a branch that like to keep busy and are passionate about purposeful working.

We are invested in your personal development and will support your growth and actively encourage you to seek further opportunities to build your skills and capabilities and with such a varied role you will continually be learning everyday.

"

About You
Being part of the team isn't about being a whizz in financial services, or about having lots of customer service experience

Instead, it's about:

Being great with people, and being able to talk to our members.
Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
Understanding why it's important to celebrate different people with different skills, experiences, and opinions.
Demonstrating a growthmindset and making the most of the training and development we offer.
Having the ambition to become a leading expert on our products and services.

About our Branch Network

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business.

We always look for ways to give the best customer experience, make things more efficient and try new things.

And because we're right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About Us
At YBS we don't have shareholders, we have members. We care about people and that includes you.

So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

**Ready to apply?