Case Management Officer Level 2 - Kendal, United Kingdom - South Lakeland District Council

South Lakeland District Council

Verified Company

Kendal, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please note, this vacancy is for Internal Applicants Only.

Are you motivated to work for an ambitious Organisation, here to empower and inspire our communities to thrive?

Here's some information about us
As of 01 April 2023, local government in Cumbria will change as we move towards Local Government Reorganisation (LGR).

The current six district councils and Cumbria County Council will be replaced by two new unitary authorities -
Westmorland and Furness Council and
Cumberland Council.

You can find out more about LGR on the new website or watch 'What Does LGR Mean for Me" video

Some details about the role

The role focuses on delivering high quality and continuously improving services, taking responsibility for resolving issues as efficiently and effectively as possible on a wide range of the more technical, statutory and non-statutory services.

You will undertake some complex case management that will require a more detailed understanding of relevant service processes and compliance, regulations and legislation in both areas.

You will be required to develop and maintain accurate and up to date records, and be fully proficient in the use of Microsoft Office software and Excel, and take responsibility for all aspects of administrative support for the service, as well as new initiatives, activities and projects.

There may at times be a requirement of the post holder to work across various other Case Management functions in the People and Environment service area.

What we are looking for in you

In addition you will have:

Good standard of education with a minimum of 5 GCSEs or equivalent experience
An understanding of the relevant legislation and regulations applied to area of service delivery
Some experience of working in a customer focused, service delivery role and good admin skills
Proven ability to be accurate, detailed and professional in approach to work
Proven ability to deliver high standards and good customer service
Strong ICT skills and proven ability to learn new systems quickly

For more details about the role, please view our Case Management Role Profile (152KB / 6 pages)

What we offer

Being part of an innovative, forward thinking, supportive and solutions focused team

Smart working

Working in ways that gets the best outcomes
Employee Assistance Programme (EAP)
Generous Annual Leave Entitlement (23 days holiday per annum + Bank Holidays (raising to 28 days after 5 years service))
Flexi time being able to accrue up to 13 additional flexi days + 5 additional banked flexi days per annum
An attractive pension scheme

Equality of opportunity

Would you like to join us, share and develop the experience and above all, make a difference ?

Interviews will be held
:
Monday 06 February 2023