Occupational Health Client Account Coordinator - Liverpool, United Kingdom - Kays Medical

Description

Occupational Health

Client Account Coordinator
We are currently recruiting for Client Account Coordinator to join our Occupational Health Service.

This is a great opportunity for an enthusiastic and reliable individual to expand their skills and experience in a supportive environment.

As a client account coordinator, you will be an integral part of the team, providing an efficient and reliable service to support OH Clients.

This is an opportunity to work alongside a team of dedicated professionals.

You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

Job Purpose

The role consists of being the first point of contact for your named accounts, providing KPI information and management information reports, regular contract review meetings and coordinating on-going Occupational Health Interventions.

Role Reports to
Operations Manager

There is a core requirement to escalate all significant risk issues and situations to service, service users, employees / agency staff and Kays Medical reputation effectively.

General Responsibilities:

• Complete KPIs on a weekly/monthly/quarterly basis
• Regular contract review meetings with names clients
• Assisting with implementing new clients
• Assisting the Kays Bid Writing team with pitching for new business where required
• Order Processing
• Producing schedules for Occupational health surveillance and Occupational health promotion activity
• Communicating Occupational health promotional activities via various marketing resources
• Answering telephone calls and managing general enquiries
• Following OH processes and procedures to ensure an efficient OH service is provided
• Managing Occupational health surveillance recall requirements
• Updating core systems e.g CRM

Knowledge, Skills and Experience

Essential

• Experience working with confidential sensitive data and strong IT skills in particular Microsoft Office is essential
• Strong interpersonal and communication skills with ability to operate within a level of ambiguity
• Previous administration experience is essential and you must be compliant with GDPR and have the ability to maintain confidentiality as you will be responsible for handling sensitive information
• Flexible to changing priorities and have the ability to work quickly and accurately in a busy, highvolume environment.
• Strong ICT packages including word, excel, teams and power point A good level of customer service skills.
• Educated to GCSE level or equivalent.
• Two years administration experience

Desirable

• A background working within an occupational health environment OR a HR background with experience working closely with occupational health

Job Types:
Full-time, Permanent


Salary:
£23,100.00 per year


Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

COVID-19 considerations:
Anyone invited to interview will need to undertake a lateral flow test on arrival.


Work Location:
One location