Customer Service Administrator - Birmingham, United Kingdom - EVO Group

EVO Group

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator (Complete)

Location:
Birmingham/Home

Position and Job Overview

A Customer Service Administrator is accountable for the operation and administration specifically covering the service given to customers and internal sales teams, ensuring that customers receive a high level of service enabling the branch to support growth.

Key responsibilities of the role:

Implementing and maintaining minimum standards across all contact with customers.
Ensuring operational SLA & compliance is in line with group operating rhythm.
Minimise cost to serve while maintaining minimum service levels
Committing to a culture of continuous improvement.
Identifying opportunities to streamline business processes and systems.
To support Management in delivering process and system improvements and efficiencies.

Key skills and behaviours needed:

This is a fluid role requiring creativity, strategic thinking, insight, and excellent business acumen.

A positive but assertive attitude and a strong will to succeed.
The ability to take ownership of customer issues and lead on their resolution.
Excellent organisational skills.
The ability to grasp a high level of detail.
The ability to create, or challenge ideas, and influence change.
The ability to work with data analysis and performance metrics.
The ability to make decisions and effectively communicate these within the team.