Medical Secretary - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust
Gloucestershire Hospitals NHS Foundation Trust
Verified Company
Gloucester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The post-holder will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team. This will include administration and secretarial support to enable provision of patient care and speciality services.

Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians.

The post-holder will be expected to work as part of the Liver Nurse Specialist team but also support the secretarial team as needed.

The post holder will be based predominantly on one site but at times will need to work flexibly across both our Hospital sites to ensure adequate secretarial provision when necessary.


We wish to appoint an efficient, experienced and committed secretary to provide secretarial support to our Liver Nurse Specialist Team at Gloucester Royal Hospital working under the leadership and direction of the secretarial supervisor.


The Gastroenterology team is a large specialty with 15 Consultants and a vast team of Specialist Nurses who specialise in inflammatory bowel nd hepatological conditions.

The service is based across Gloucestershire Royal Hospital and Cheltenham General Hospital.

We have in total 10 secretarial roles within the Department of Gastroenterology and Hepatology.

Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.

Providing cover for colleagues in their absence to maintain service levels

Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.

Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc


Managing the established Hepatocellular carcinoma surveillance pathway ensuring timely surveillance procedures and investigations are coordinated in line with current guidelines.

Carrying out regular review and administrative validation of the clinician's return outpatient wait list

Supporting the achievement of Trust performance by ensuring administrative standards are met e.g.

typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.

Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy.


Duties include:


  • Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition
Typing detailed medical reports when necessary

Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc.

Ensuring incoming post and results is sorted, any appropriate action taken and passed to the clinician on a daily basis

If appropriate to the role, booking follow-up appointments as requested by the clinical team, including negotiation of dates with the patient and creating correspondence

Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate

Organisation of procedures in negotiation with the clinical staff and patients as requested by the secretary supervisor. This includes identifying potential dates with the clinical team, negotiation of dates with the patient and any additional co-ordination of staff, equipment, stock, facilities, external support (company representatives) and paperwork


Monitoring the established Hepatocellular carcinoma surveillance pathway ensuring timely surveillance procedures and investigations are coordinated in line with current guidelines.

Carrying out regular review and administrative validation of the Specialist Nurses return outpatient wait list


Support the achievement of Trust performance by prospectively "pulling" patients through their RTT pathway to minimise delays and breach, escalating potential capacity/other issues and solutions to the clinician, secretarial supervisor or AGM/DGM.

Ensure all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy.

Regularly informing the secretarial supervisor about progress and flagging up as a matter of urgency any issues, for exampl
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