Customer Service Apprentice - Greater Manchester, United Kingdom - Onward Homes

Onward Homes

Verified Company

Greater Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Apprentice - S4B

Full Time Salary
- £19,838

Employment Type

Full time

Hours Per Week

Region

Greater Manchester

Contract Type

Fixed Term Contract

Contract Duration

2 Years

Job Type

Apprentice

Closing Date

30/06/2023

Ref No

1862

Onward as part of the S4B consortium delivering the Brunswick PFI. The regeneration and neighbourhood management of on area in Brunswick, Manchester

We are looking for a
S4B Apprentice **(1 post) to join our team to work at our office in Brunswick, Manchester on a 2 year fixed term contract

What we require?

Experience of delivering excellent customer service.
Experience of working as part of a team and working towards deadlines to achieve KPI's.

IT skills

Microsoft office to Intermediate level.
Ability to plan and prioritise own workload to complete Apprenticeship.

Onward as part of the S4B consortium is delivering the Brunswick PFI. The regeneration and neighbourhood management of Brunswick, Manchester

We are looking for a
S4B Apprentice **(1 post) to join our team to work at our office in Brunswick, Manchester on a 2 year fixed term contract

What you can expect from us

We offer a competitive salary for Apprentice Role
CIH Apprenticeship qualification
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%)
A great flexible working environment, with a range of family friendly policies
Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the 'Learning for life' scheme
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

About the role

We are looking for a S4B Apprentice on a fixed Apprenticeship for 2 years basis to join our Customer Service team.

This role is based in the S4B office in Brunswick, Manchester. M139SU full time.

As part of your apprenticeship you will complete the CIH apprenticeship programme.

This qualification provides a general introduction to the housing sector and is a great way to develop your career prospects in housing.

The role will also be undertaking general admin duties such as scanning, indexing, data input, tenant surveys, and mail merges.

Customer Service:

Work with the S4B service areas to deliver a collaborative level of customer service.
Ensure all customer reporting is scheduled and completed within the agreed timelines as per guidance from the Customer Service Team Leader
Be a point of contact for customer enquiries and referrals from internal teams including S4B partners.
Operate digital housing systems ensuring records are updated.

Data Management:

Support the review of performance information, providing input into service improvements.
Ensure all key performance indicator (KPI's) data is collected to agreed timescales.

About Onward

We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year.

We do more than just provide a roof over our customers' heads, we're here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.