Nights Team Leader - Ellesmere Port, United Kingdom - Centre Island - Holiday Inn Ellesmere Port / Cheshire Oaks

Description

Location:
Holiday Inn, Ellesmere Port


Hours: 40 Hours


Salary:
£11.50 Per Hour


What you'll be doing:

To provide leadership of the night's team through working closely with the Front of House Manager to effectively utilise and develop all resources within the area of control in order to achieve the goals of the Nights team and the business.

As a Nights Team Leader you will be performing a diverse role that is essential to ensuring all guests have a seamless experience during their stay.

You will be responsible for welcoming guests, detailing bedroom facilities and promoting hotel services, you may be asked to, assist with room service and undertake general errands on behalf of guests or managers.

Most importantly you should be able to demonstrate a real passion for delivering great service to our guests at all times.

To assist hotel guests if attending functions, bar work, checking guests in and out of the hotel, preparing function rooms for next day functions, manual work is involved.

Who you'll be working for
Founded in 1995 Centre Island is a people focused company who value their employees as their greatest asset.

Our Ellesmere Port Holiday Inn stands proudly on the banks of the Shropshire Union canal located on our very own island surrounded by lock gates, bridges and canals.

Our hotel is only eight miles from Chester's historic city centre. Easy motorway access puts Liverpool and Manchester less than 30 minutes' drive away.

Our hotel has 83 rooms providing a simple yet modern service.

That's where you come in At the Holiday Inn we look for people who are welcoming, optimistic, and fun and smart; people who can focus on providing a proactive and personal service that brings smiles to our guests faces.

Our Values
At Centre Island we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

• Act with INTEGRITY and CARE
• ENGAGED with customers and colleagues alike
• Have PASSION and take OWNERSHIP in everything they do
• Strive to be
  CREATIVE to continuously improve

What we offer you

• 28 Days Holiday pro rated increasing to 33 days after your 5th year of Service
• Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
• In house rewards and recognition program
• Long Service Awards
• Gym Membership
• Uniform provided
• Career progression opportunities

Job Profile

Main Duties and Responsibilities:

• Delivering great Guest Service including late night/early arrivals.
• Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel
• Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.
• Finalising all payments due and balancing the day's finances.
• Guaranteeing our metrics are achieved by working with the company standards.
• Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990
• Work in line with the premises licence to serve guests beverages in our open lobby
• Completing the successful running of the Night Audit.
• Plan and prepare a detailed hand over for the new day ahead.
• Ensuring the comfort, safety & security of all our guests. Including hourly floor walks.
• Leading the Nights Team

This list is not exhaustive, and additional duties and responsibilities may be required


Salary:
£11.50 per hour


Work Location:
In person