Technical Support Advisor - Worcester, United Kingdom - Redwood Search

Redwood Search
Redwood Search
Verified Company
Worcester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

With over 30 years' experience in their industry, our client is a world leader in technology and is currently recruiting for a technical support advisor to join their rapidly growing team based in Worcester.


Duties will include:


  • Providing accurate feedback to customers
  • Prioritising and managing multiple cases
  • Diagnosing hardware and software faults
  • Contribution to creation of support and training resources
  • Ensuring customer queries are escalated accordingly
  • Software testing

About you:


  • Experience in a similar role
  • Ability to provide step by step technical help
  • Understanding of computer systems
  • Previous experience with troubleshooting
  • Organised, enthusiastic and motivated
  • Excellent communication skills

What's in it for you:


  • Good basic salary
  • Monday to Friday role
  • Hybrid working after training
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