Saturday / Bank Holiday Receptionist - Haywards - Haywards Heath, United Kingdom - Caffyns Plc Haywards Heath Volkswagen

Description

MAIN PURPOSE OF JOB:

To ensure the efficient and professional provision of reception services to the branch.

To meet and greet visitors to the branch, professionally directing them as required.

To deal with all calls quickly and efficiently, passing the call to the relevant department effectively.

To look after and maintain a high standard of cleanliness in the hospitality area.


1) MAIN WORKING RELATIONSHIPS:


1.1)
Accountable to:

Branch Manager


1.2)
Relationship with:

Branch personnel

Customers

Telephone Callers

Manufacturer's representatives

Caffyns' staff

Visitors to the branch


2) OBJECTIVES AND KEY TASKS:


2.1 Reception:

To answer all calls to the branch and distribute to the relevant department.

To greet all walk-in customers and ensure they are directed as appropriate.

To deal with telephone enquiries professionally and efficiently, ensuring messages are passed to the relevant person/department as quickly as possible.

To log all calls and messages on computer diary system.


2.2 Hospitality Area:

To maintain the hospitality area, ensuring it is clean and tidy at all times.

To wash up as required.

To serve drinks to customers.

To keep drinks area stocked with drinks.


3) OTHER DUTIES:

This list of duties is not exhaustive and other tasks and responsibilities will be required of the post-holder as requested by the Branch Administrator.

4) CONFIDENTIALITY:

All information relating to customers and the business is to be treated confidentially in line with Company procedures.


5) HEALTH & SAFETY:

Caffyns has an obligation under the Health & Safety At Work Act 1974 to provide safe and healthy working conditions.

All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.

6) TERMS & CONDITIONS OF EMPLOYMENT:

Other terms and conditions are as reflected in the contract of employment and company policies and procedures, as amended from time to time and as governed by statute.

(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).


FCA Information
You are reminded that it is an essential part of your role to follow the FCA individual conduct rules at all times:

• Act with integrity
• Act with due care, skill and diligence
• Be open and cooperative with FCA and the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards at all times

Caffyns plc

Person Specification

Saturday and Bank Holiday Receptionist

Haywards Heath Volkswagen

QUALIFICATIONS

Essential
GCSE grade C or above in English or equivalent


Desirable
NVQ/SVQ levels 2 and 3 in Customer Service


SKILLS REQUIRED

Essential
The ability to work efficiently with the public

Able to convey information clearly & succinctly whether verbal or written

Able to establish effective working relationships with varied personnel

Able to work independently demonstrating initiative and pro-activity

Able to demonstrate sensitivity, diplomacy and tact

Able to persuade, negotiate and influence others

Basic computer skills


Desirable
Knowledge of operating a switchboard

Knowledge of word processing and spreadsheets


PERSONAL ATTRIBUTES

Essential
Have a smart appearance

Excellent telephone manner

Able to maintain confidentiality

Ability to sometimes deal with difficult, impatient or distressed people

Efficient and well organised

Interest in the work of the organisation


Job Type:
Part-time

Part-time hours: 8 per week


Schedule:

• Holidays
• Weekends only

Work Location:
One location


Reference ID:
HH19-153